Career Navigator (Career Pathways)

Goodwill Gulf Coast•Fort Walton Beach, FL

1d•$22 - $22•Onsite

About The Position

The Career Navigator provides soft-skills, foundational-skills, and occupational-skills training assistance to people seeking support, including veterans, people with disabilities, walk-ins, and others facing barriers to employment. The role prepares people for employment and develops job opportunities by providing employment-preparation services, assessing participants’ needs, and helping them access agency and community resources. The Career Navigator develops and updates an Individual Career Plan for each participant, provides job-readiness, life-skills, and basic-skills instruction, and supports participants in pursuing employment and training opportunities. The role maintains accurate participant files and program data, meets funding-source and program performance goals, and provides timely reports. It also markets Goodwill and its services, builds relationships with community partners, and helps connect participants with resources addressing education, financial wellness, healthcare, housing, and other basic needs. This position reports to the Career Pathways Coordinator and is full-time, hourly, and non-exempt. Work takes place partly in a professional office setting and includes frequent travel throughout the Gulf Coast area. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with some evenings and Saturdays; flexibility to work nights and weekends is required.

Requirements

Bachelor’s degree plus two years of closely related experience, or five years of closely related experience in lieu of a degree.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to work a flexible schedule, including nights and weekends.
Ability to interact cordially and productively with a variety of people.
Ability to market Goodwill and explain its mission to the general public.
Excellent organizational, time-management, critical-thinking, written-communication, and oral-communication skills.
Ability to maintain confidential information.
Ability to take initiative, make decisions, and work well with little supervision.
Ability to maintain effective communication with the supervisor, funders, and others.
Ability to work in a hectic environment with occasional periods of high stress.
Reliable means of transportation and an insurable driving record.
Must obtain and maintain First Aid/CPR/AED certification and respond to and manage a first-aid, choking, or sudden-cardiac-arrest emergency at the worksite according to Goodwill Safety Policies & Procedures.
Valid driver’s license held for at least three years, liability automobile insurance, and eligibility for coverage by the agency’s insurance carrier.
Must be at least 21 years of age.
Ability to use hands, fingers, and wrists repetitively while using a computer keyboard.
Ability to perform duties involving sitting, standing, walking, bending, stooping, gripping, typing, reaching, talking, and hearing, and carrying items weighing less than 40 pounds.

Nice To Haves

Supervisory, teaching, and training experience.
Experience working with people who face barriers to obtaining and maintaining employment.

Responsibilities

Provide employment-preparation services to internal and external customers.
Conduct participant intake, explain agency services, help participants access those services, and make referrals to other agencies as needed.
Develop and regularly update an Individual Career Plan for each participant based on needs, interests, and barriers identified in the Needs Assessment.
Meet or exceed individual and program goals and performance measures established by funding sources, grants, or the supervisor.
Provide job-readiness, life-skills, or basic-skills instruction individually or in a group classroom setting.
Cross-train, collaborate with, and provide backup support to Career Specialists.
Maintain accurate consumer files and review and update open files at least monthly.
Provide effective customer service and communication to internal and external customers.
Market the organization and its services in the community to identify employment and training opportunities, recruit participants, and inform the public about Goodwill services.
Enter demographic and service information accurately into Goodwill and funding-agency partner reporting systems during the month of service.
Complete required statistical and programmatic reports accurately and on time.
Communicate regularly with the supervisor, funding-agency partners, Goodwill mission-services staff, and community partners to ensure activities comply with Goodwill expectations and contract requirements.
Follow up with participants, staff, and community partners in a timely manner through communications such as email, phone calls, meetings, conferences, newsletters, and memos.
Assist Community Center visitors with medical-equipment loans, resource and referral information, and job-search activities.
Maintain the confidentiality of participant records and private information in accordance with organizational guidelines, policies, and CARF regulations.
Connect participants with Goodwill and community-partner resources addressing education, financial wellness, healthcare, housing, and other basic needs.
Identify opportunities to expand services through grants or collaboration with agencies and businesses.
Participate, as directed by the supervisor, in community-awareness and fundraising activities that promote the program, agency, or funding source.
Maintain accountability for program supplies, materials, and equipment and follow procedures for acquisitions and purchases.
Stay current on employment and special-population issues and best practices through ongoing training, professional-development opportunities, and personal research.
Collaborate with local service providers and professionals to build community partnerships and networks.
Act as a positive role model in professional performance and observe safety procedures and personnel policies.
Maintain regular attendance in accordance with Goodwill’s attendance policy.
Perform other duties as assigned.