Career Navigator - Career Services

GOODWILL INDUSTRIES OF DALLAS INC•Dallas, TX

2d•Onsite

About The Position

The Career Navigator serves as the primary guide and accountability partner for participants during Phase II of Goodwill’s Opportunity Accelerator service delivery model. Through coaching, career planning, and connections to training and employment opportunities, the Career Navigator supports participants in progressing toward sustainable employment and long-term career advancement. The role builds trusting relationships that encourage participant ownership, resilience, confidence, and career success while coordinating services to address employment barriers. The Career Navigator maintains an active caseload of 30–50 participants, supports their transitions across the Opportunity Accelerator phases, conducts person-centered career discovery conversations, interprets assessment results, and develops individualized career plans. The role coordinates with Mission Services and Workforce Pathways teams to connect participants with career pathways, training, workshops, career-readiness activities, and employment preparation. The position maintains accurate participant records and ensures documentation meets organizational and funding requirements. It also requires completion of Career Navigator Certification through GII, ongoing learning about the Opportunity Accelerator model, collection of participant impact stories, collaboration across teams, knowledge of community resources, and support for events that may take place outside standard business hours. The Career Navigator provides coaching and participant-facing support in both English and Spanish, assists with translation and review of materials, and helps identify language-access barriers.

Requirements

Fluency in English and Spanish, written and verbal.
Ability to build trust with culturally and linguistically diverse participants.
At least 2 years of experience in workforce development or a coaching role.
Strong customer service, interpersonal, and communication skills.
Ability to follow processes, prioritize tasks, and adapt to changing needs.
Ability to work professionally and patiently with people from diverse backgrounds who face barriers to employment.
Knowledge of the local workforce landscape, services, training programs, and community resources.
Proficiency in Microsoft Office Suite and case management systems such as Case Worthy.
Proactive, hands-on approach and ability to develop and motivate others.
Commitment to Goodwill’s Core Values.

Nice To Haves

Formal education in a relevant field is preferred but not required.

Responsibilities

Maintain an active caseload of 30–50 program participants.
Support participant transitions through Phases I, II, and III of the Opportunity Accelerator Framework.
Conduct person-centered, holistic career discovery conversations.
Participate in training with Workforce Solutions of Greater Dallas and help participants establish Work In Texas accounts to determine eligibility for ETPL training programs.
Interpret digital literacy and career assessment results and develop individualized career plans aligned with participant goals.
Collaborate with the Mission Services team to identify career pathways aligned with participant interests and labor market opportunities, and coordinate enrollment in training, workshops, and career-readiness activities.
Deliver ongoing coaching focused on skill development, career advancement, motivation, and accountability.
Monitor participant progress, adjust action plans as needed, and encourage ownership of career goals and next steps.
Work with the Workforce Pathways team to prepare participants for transition to employment.
Maintain timely and accurate participant records in Case Worthy, including coaching sessions, career plans, milestones, certifications, and services provided.
Ensure documentation meets organizational and funding requirements.
Complete Career Navigator Certification through GII and maintain ongoing learning in Opportunity Accelerator service-model best practices.
Collect participant impact stories for the Mission and Advancement department’s communications.
Maintain knowledge of the Opportunity Accelerator model and serve as backup for administration, intake, digital skills, and other duties as assigned.
Collaborate with administration, intake, instructors, business engagement specialists, and leaders to provide timely, high-quality service.
Maintain knowledge of community resources and processes for connecting participants to referrals.
Support special events, orientations, job fairs, and hiring mixers, which may occur outside standard business hours.
Provide coaching services in English and Spanish.
Translate or review participant-facing materials for clarity and accessibility.
Help identify language-access barriers and recommend improvements.