Career navigator

Dynamic Workforce Solutions•Atoka, OK

About The Position

The Career Navigator provides integrated workforce planning and career services to career center customers. The role helps customers assess their needs, explore employment and training opportunities, and develop, evaluate, and implement plans to find work or build employment skills. The Career Navigator maintains contact with customers and service providers, provides ongoing case management, and connects participants with appropriate services and resources. The position includes developing and updating service plans, coordinating service providers, documenting customer interactions and maintaining compliant case files, and supporting customers as they obtain and retain employment. Work is primarily performed in an office environment, with occasional travel to customer homes, training-provider sites, employment sites, and other locations. The listed office locations are Atoka and Tishomingo, Oklahoma; the job-site details specify Atoka, Oklahoma.

Requirements

Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
Keyboarding skills.
Ability to work in a team environment.
Strong interpersonal skills and customer-service orientation.
Strong oral and written communication skills.
Ability to drive an automobile and operate a computer keyboard and basic office equipment.

Nice To Haves

Bilingual candidates are preferred.

Responsibilities

Interview customers to assess ongoing service needs, obtain occupational information, and explore employment and training opportunities.
Coach customers on presenting themselves effectively as candidates and pursuing employment or further occupational information.
Provide career advisement, including developing individual employment or placement plans, referring customers to jobs, placing them in training or education programs, and supporting job placement, advancement, and retention.
Visit customers’ homes, training-provider sites, and employment sites as needed.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Develop and implement service plans, and ensure they are maintained and updated as needed.
Coordinate service-provider activities and implement prescribed program procedures and accurate case management.
Provide ongoing case management and serve as a liaison between customers and service providers.
Manage a comprehensive caseload of job seekers and provide ongoing employment services.
Provide guidance and assistance to help participants retain employment.
Document customer interactions in the automated system using well-written case notes, and ensure case files meet or exceed program requirements.
Prepare reports as requested.
Address customers’ individual needs and barriers, foster an inclusive environment, and refer customers to appropriate workshops, assessments, and internal programs while ensuring equitable access.