Career Navigator

Five Keys Schools and Programs•Oakland, CA

6d•$26 - $32•Onsite

About The Position

The Career Navigator enrolls, supports, and tracks outcomes for clients in the Keys to Work program funded by the Alameda County Probation Department. Reporting to the Assistant Director of Workforce Services, this role supports participant recruitment, intake, vocational assessment, employment planning, job readiness, referrals, and employment placement. The Career Navigator works with the Job Developer, Five Keys and probation staff, workforce partners, and local service providers to help participants pursue employment, training, and transitional work opportunities. The position calls for a self-driven, innovative, supportive professional who contributes to a respectful, inclusive, and culturally aware environment. The role is based at the 13th Street location in Oakland, California, with travel throughout the area to community sites and meetings and up to 30% travel to Five Keys locations throughout Northern California as needed. The work environment varies by site and may involve moderate to high noise and some personal safety risk in underserved communities. The position requires a satisfactory Live Scan background investigation, jail clearance for work in county jails or probation locations, and proof of clear TB results dated within 60 days before hire. Employees must use provided PPE and follow applicable safety guidelines when needed.

Requirements

At least one year of experience in workforce development.
An associate or bachelor’s degree in Social Work, Psychology, Counseling, or a related field, or extensive experience in the field.
General understanding of workforce development services and programs in Alameda County.
Advanced proficiency with Zoom, Microsoft Office, Google Workspace, and databases.
Ability to maintain strict confidentiality and take precautions when handling sensitive information.
Ability to work effectively and independently from home when applicable, with strong self-accountability.
Exceptional organizational skills.
Strong interpersonal skills and ability to facilitate meetings with diverse stakeholders.
General understanding of workforce development and career counseling.
Strong background in using technology.
Must obtain satisfactory Live Scan results, obtain jail clearance if working in county jails or probation locations, and submit proof of clear TB results dated within 60 days prior to hire.
Must use provided PPE and follow safety guidelines when needed.
Must be willing and able to travel to community sites and meetings throughout the area and county-wide, including up to 30% travel to Five Keys locations throughout Northern California as needed.
Must be able to talk and hear conversations frequently, walk and sit for extended periods, and lift items weighing up to 25 pounds, as well as reach, bend, carry, and stoop.

Nice To Haves

Previous re-entry experience.
Experience providing case management, life coaching, or support to adult and young adult clients facing barriers to education and employment, including involvement with the criminal justice system.

Responsibilities

Use required databases to track participants, employment readiness activities, outcomes, and paperwork.
Work with the Job Developer to place clients in employment opportunities.
Assist with recruiting participants from the Alameda County Probation Department (ACPD).
Coordinate or conduct participant intake and career assessments.
Maintain participant case files with enrollment and assessment information, Individual Employment Plans, attendance records, work-readiness class status, and other documentation.
Coordinate or facilitate work-readiness classes covering employment soft skills, interview preparation, financial literacy, and digital literacy.
Maintain accurate activity records in Five Keys databases and prepare data reports as needed.
Maintain client demographic and program enrollment information in ACPD databases, including Enterprise, as needed.
Prepare for and attend ACPD and workforce network partner meetings and trainings as needed.
Communicate participants’ assessment results, employment plans, and progress to Five Keys and/or ACPD staff.
Advise participants on career paths and opportunities for jobs, training programs, and transitional employment.
Develop and maintain connections and referrals to Alameda County Job Centers, including Comprehensive and Reentry Job Centers, to support continuity of services.
Follow up regularly on referrals to assess participant progress after release.
Document direct placements into unsubsidized, subsidized, and transitional employment.
Attend available training and professional development opportunities for program staff.
Build and maintain relationships with local service providers.
Create employee and participant feedback surveys, track and analyze responses, and attend engagement activities.
Take a lead role in criminal justice and reentry training, planning, and implementation initiatives as needed.
Follow Five Keys and Probation policies and procedures.
Contact supportive employment agencies, including the Department of Rehabilitation, Ed Roberts Campus, and The ARC of the East Bay, to identify employment pathways for people with disabilities.
Perform other duties as assigned.

Benefits

Low monthly costs for medical, dental, and vision insurance.
Generous time off.
Pre-tax flexible spending accounts.
403(b) retirement account.
Annual reimbursements up to $100 for gym membership, smoking cessation, and weight loss programs.
Annual athletic event participation and annual massages reimbursed up to $50.
Company-paid wellness-related apps.
Employee Assistance Program.
Comprehensive mental health care platform for employees and dependents.
Ongoing professional development opportunities, including conferences, staff development training, and coaching plans.