Career Navigator

Goodwill Industries of Northwest Texas•Amarillo, TX

8d•$0 - $18

About The Position

The Career Navigator helps individuals secure and maintain employment through personalized job coaching, case management, and access to employment-related community resources. The role assesses participants’ employment readiness, creates and tracks individualized service plans, and provides targeted support to address barriers to employment. It also identifies job opportunities, prepares participants for the workforce, builds relationships with local employers, develops community partnerships, and educates employers about Goodwill’s workforce support. Employees are expected to communicate professionally and promptly, complete assigned work within established timelines, follow policies and procedures, respond appropriately to supervisory direction and coaching, and communicate barriers that may affect completion of work. The position follows safety guidelines and regulations and has no supervisory responsibilities. The work takes place in a typical office environment with moderate noise and includes telephone communication with coworkers, participants, and referring counselors. Physical tasks include computer and telephone work, sitting, standing or walking for extended periods, repetitive hand and wrist movements, occasional lifting of up to 20 pounds, and travel as needed. Regular attendance is an essential function. Goodwill Industries of Northwest Texas provides equal employment opportunities and prohibits discrimination and harassment based on legally protected characteristics.

Requirements

High school diploma or equivalent is preferred.
Critical-thinking skills to assess participant needs and make appropriate recommendations.
Excellent interpersonal and communication skills.
Genuine, empathetic approach when working with participants.
Strong time-management and organizational abilities.
Proficiency in Microsoft Word and Excel and successful completion of the NorthStar Assessment.
Effective problem-solving skills and ability to remain calm and professional in challenging situations.
Ability to travel within Goodwill territory and comply with company vehicle policies.
Valid Texas driver’s license, proof of liability insurance, and a good driving record to qualify for Goodwill’s auto insurance policy.
Ability to travel and drive within Goodwill territory and follow procedures for using a company vehicle.

Nice To Haves

Post-secondary coursework in Psychology, Special Education, Rehabilitation and Counseling Services, Family Studies, Social Work, or a related field; related experience in social work or a similar field may be substituted.
Experience working with individuals who have disabilities or face other barriers to employment.
Bilingual communication skills.

Responsibilities

Enter and update participant data in the case management system within 24 hours of contact, and maintain timely, detailed case notes.
Assess participant needs and barriers, recommend services or referrals, and complete intake and assessments for new participants.
Develop, document, and regularly update individualized service plans.
Meet with participants bi-weekly, maintain engagement, and conduct timely outreach when appointments are missed or additional support is needed.
Plan, schedule, and facilitate employment-related classes and events.
Help participants with resumes, interview preparation, job-search strategies, and practice interviews with constructive coaching.
Match participants to suitable employment opportunities based on their skills, interests, and experience; notify qualified candidates of openings and support employer communication.
Follow up with participants and employers to evaluate placement outcomes and provide continued support, including follow-up calls for at least 90 days after placement.
Coordinate services and community referrals, support participants’ job searches, and document job placement details in the case management system.
Contact local employers, educational institutions, and community partners monthly and report outcomes at weekly staff meetings.
Work with team members to organize a job fair at least every six months and resource fairs as needed.
Share participant recommendations and collaborate with team members on effective planning.
Follow through on participant needs, referrals, employer contacts, assigned tasks, and commitments; communicate barriers or delays promptly to the Career Resources Manager.
Maintain reliable, punctual attendance and follow procedures for reporting absences, tardiness, or schedule changes.
Demonstrate Goodwill’s mission and Core Four values: Be Honest, Be on Time, Work Hard, and Be Respectful of Others.
Assist at reception and the computer bank as needed.
Complete required GII training within six months of hire and 12 hours of professional development each year.
Perform other duties as assigned.