Career navigator

Dynamic Workforce Solutions•Idabel, OK

3d•Onsite

About The Position

The Career Navigator provides integrated workforce planning services to career center customers, helping them develop, evaluate, and implement plans to find employment or build employment skills. The role involves assessing customers’ service needs, exploring occupational and training options, and maintaining contact with customers and service providers. The Career Navigator provides career advisement, develops and updates individual employment and placement plans, coordinates referrals and services, and supports customers through job placement, advancement, and retention. The position also includes ongoing case management, accurate case documentation, preparation of reports, and efforts to address customers’ individual needs and barriers while promoting equitable access and inclusion. The role is primarily based in an office, with occasional travel to customers’ homes, training providers’ sites, employment sites, and other locations. It reports to the Lead Career Navigator.

Requirements

Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
Keyboarding skills.
Ability to work in a team environment.
Excellent interpersonal skills and a customer-service orientation.
Strong oral and written communication skills.
Valid driver’s license and adequate vehicle insurance coverage.

Nice To Haves

Bilingual ability.

Responsibilities

Interview customers to assess service needs, obtain occupational information, and explore employment and training opportunities.
Coach customers on presenting themselves effectively as job candidates and pursuing employment or further occupational information.
Provide career advisement, including developing individual employment and placement plans.
Refer customers to jobs and place them in training or education programs, employment, or advancement opportunities.
Provide services to support job retention.
Visit customers’ homes, training providers’ sites, and employment sites.
Develop and implement service plans, ensuring they are maintained and updated as needed.
Coordinate service provider activities and serve as a liaison between customers and service providers.
Implement program procedures and provide ongoing case management for job seekers.
Provide guidance and other assistance to help participants retain employment.
Document customer interactions in an automated system through well-written case notes and ensure case files meet or exceed program requirements.
Prepare reports as requested.
Address customers’ individual needs and barriers, making referrals to appropriate workshops, assessments, and internal programs while supporting equitable access and inclusion.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Perform other reasonable related duties as assigned.