Career navigator

Dynamic Workforce Solutions•Stillwater, OK

3d•Onsite

About The Position

The Career Navigator provides integrated workforce planning services to career center customers. The role helps customers assess their needs, identify employment opportunities and training options, and develop, evaluate, and implement plans for employment and occupational skills. The Career Navigator maintains contact with customers and service providers, supports customers in self-assessment, and provides ongoing career advisement and case management. The position is full-time and non-exempt, based at the Stillwater, Oklahoma office. Work is primarily in an office environment, with occasional travel to customer homes, training provider sites, employment sites, and other locations. The role may require overtime and schedule changes as business needs dictate. The listed wage is $18.00.

Requirements

Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
Keyboarding skills.
Ability to work in a team environment.
Excellent interpersonal skills and a customer-service orientation.
Strong oral and written communication skills.
Valid driver's license and adequate vehicle insurance coverage.
Ability to meet the stated physical demands, including lifting and carrying items and performing tasks involving reaching, twisting, driving, and operating office equipment.

Nice To Haves

Bilingual ability.

Responsibilities

Interview customers to assess ongoing service needs, obtain occupational information, and explore employment and training opportunities.
Coach customers to present themselves effectively as candidates and pursue employment or further occupational information.
Provide career advisement, including developing individual employment or placement plans, referring customers to jobs, placing them in training or education programs, and supporting job placement, advancement, and retention.
Visit customers' homes, training provider sites, and/or employment sites.
Develop and implement service plans to meet customer needs, and maintain and update those plans as needed.
Coordinate service provider activities and serve as a liaison between customers and service providers.
Implement program-related procedures and accurate case management; provide ongoing case management for a comprehensive caseload of job seekers.
Provide ongoing employment services and guidance to help participants retain employment.
Document customer interactions in an automated system through well-written case notes and ensure case files meet or exceed program requirements.
Prepare reports as requested.
Address customers' individual needs and barriers, promote an inclusive environment, and refer customers to appropriate workshops, assessments, and internal programs while ensuring equitable access.