Care Navigator, Bilingual

ArchWell Health • Oklahoma City, OK

15h

About The Position

The Care Navigator provides a positive, welcoming experience for members and their families, guiding members from arrival through departure and helping ensure their care needs are met. The role calls for a strong customer-service orientation, enthusiasm for senior care, and a commitment to going the extra mile for members.

ArchWell Health provides value-based primary care for older adults through comfortable, accessible neighborhood centers. Its approach emphasizes strong provider-patient relationships, routine wellness, and helping members stay healthy, active, and engaged. The company is an equal opportunity employer.

Requirements

• Excellent customer service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse groups, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with computers, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• Must be bilingual, with the required language depending on member demographics, and pass a formal proficiency exam during the selection process.
• At least one year of work experience in a clinical setting or similar.

Nice To Haves

• Associate degree or equivalent experience.
• Experience working with electronic medical record systems.

Responsibilities

• Welcome members on arrival and help them feel safe and at home while guiding them through check-in.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Help members complete paperwork using electronic kiosks as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Answer incoming calls, take detailed messages, and convey relevant information to the appropriate person.
• Assist with center events as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed