Center Care Team - Care Navigator, Bilingual

ArchWell Health • Phoenix, AZ

6d

About The Position

The Care Navigator provides a positive, welcoming experience for members and their families, guiding members from arrival through departure and helping ensure their care needs are met. The role is suited to someone with a strong customer-service orientation, a passion for senior care, and a commitment to going the extra mile for members.

ArchWell Health provides value-based primary care for adults over age 60 in comfortable, accessible neighborhood centers. Its approach emphasizes provider-patient relationships, routine wellness, prevention, and helping members stay healthy, engaged, and connected to a wellness-focused community.

Requirements

• Excellent customer-service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with PCs, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• Must be bilingual in a language suited to member demographics and pass a formal proficiency exam as part of the selection process.
• At least one year of work experience in a clinical setting or similar.

Nice To Haves

• Associate degree preferred, or equivalent experience.
• Experience working with EMR systems is a plus.

Responsibilities

• Welcome members upon arrival, help them feel safe and at home, and guide them through check-in.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with completing paperwork using electronic kiosks when needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Answer incoming calls, take detailed messages, and convey relevant information to the appropriate person.
• Assist with center events as needed.
• Model ArchWell Health’s values: Be compassionate; Strive for excellence; Earn trust; Show respect; Stay resilient; Always do the right thing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed