Center Care Team - Care Navigator
About The Position
The Care Navigator plays a crucial role in providing a positive, welcoming experience for members and their families. The position guides members from arrival through departure, helping ensure they feel safe and at home, navigate check-in, and have their care needs met. The ideal candidate has a strong customer-service orientation, is passionate about senior care, and is willing to go the extra mile to ensure a positive member experience. ArchWell Health delivers care to senior members through neighborhood clinics designed to provide continuity of care and a welcoming, wellness-focused community.
Requirements
- Excellent customer-service skills and a positive, welcoming demeanor.
- Passion for providing a quality experience for senior members.
- Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
- Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
- Strong organization and attention to detail.
- Strong written and verbal communication skills.
- Proficient PC skills, including Microsoft Office Suite.
- Ability to maintain professionalism and flexibility in a changing work environment.
- Minimum of one year of work experience in a clinical setting or similar.
Nice To Haves
- Associate degree or equivalent experience.
- Experience working with electronic medical record systems.
- Fluency in Spanish or other languages spoken by people in the communities served, where necessary.
Responsibilities
- Welcome members upon arrival and guide them through a clear, seamless check-in process.
- Update member information in the electronic medical records system.
- Schedule appointments and coordinate referrals for a multidisciplinary care team.
- Help members complete paperwork using electronic kiosks as needed.
- Request medical records and upload documentation to the electronic medical records system.
- Answer questions from prospective and established members and their adult children.
- Manage the phone line by answering incoming calls, taking detailed messages, and conveying relevant details to the appropriate person.
- Assist with center events as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
