Center Care Team - Care Navigator
About The Position
The Care Navigator provides a positive, welcoming experience for members and their families at ArchWell Health centers. The role guides members from arrival through departure, helping them navigate check-in and ensuring their care needs are met. The ideal candidate is customer-service oriented, passionate about senior care, and willing to go the extra mile to support a positive member experience. The position supports a multidisciplinary care team by updating electronic medical records, scheduling appointments, coordinating referrals, helping members complete paperwork, requesting and uploading medical records, responding to questions, managing incoming calls, and assisting with center events as needed.
Requirements
- Excellent customer service skills and a positive, welcoming demeanor.
- Passion for providing a quality experience for senior members.
- Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
- Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
- Strong organization and attention to detail.
- Strong written and verbal communication skills.
- Proficient PC skills, including Microsoft Office Suite.
- Ability to maintain professionalism and flexibility in a changing work environment.
- Minimum of one year of work experience in a clinical setting or similar.
Nice To Haves
- Associate degree preferred, or equivalent experience.
- Experience working with EMR systems is a plus.
- Fluency in Spanish or other languages spoken by people in the communities served, where necessary.
Responsibilities
- Welcome members upon arrival and guide them through a clear, seamless check-in process.
- Update member information in the electronic medical records system.
- Schedule appointments and coordinate referrals for a multidisciplinary care team.
- Assist members with completing paperwork through electronic kiosks as needed.
- Request medical records and upload documentation to the electronic medical records system.
- Answer questions from prospective and established members and their adult children.
- Answer incoming calls, take detailed messages, and convey pertinent information to the appropriate person.
- Assist with center events as needed.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
