Center Care Team - Care Navigator

ArchWell Health • Winston-Salem, NC

3d

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of senior members through neighborhood clinics that offer continuity of care and a welcoming, wellness-focused community. The Care Navigator helps create a positive experience for members and their families, guiding members throughout their visit and helping ensure their care needs are met. The role calls for strong customer-service skills, a passion for senior care, and a willingness to go the extra mile for members.

Requirements

• Excellent customer-service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• At least one year of work experience in a clinical setting or similar.
• Associate degree preferred, or equivalent experience.

Nice To Haves

• Experience working with EMR systems.
• Fluency in Spanish or another language spoken in the communities served, where necessary.

Responsibilities

• Welcome members when they arrive and guide them through a seamless check-in process, helping them feel safe and at home.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Help members complete paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Manage the phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the appropriate person.
• Assist with center events as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree