Center Care Team - Care Navigator

ArchWell Health • Winston-Salem, NC

2d

About The Position

The Care Navigator plays a crucial role in providing a positive, welcoming experience for members and their families. The Care Navigator guides members from their arrival through their departure, helping them navigate the center and ensuring their experience is positive and their care needs are met. The ideal candidate has a strong customer-service orientation, is passionate about senior care, and is willing to go the extra mile for members.

Requirements

• Excellent customer service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Proficient PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• Fluency in Spanish or other languages spoken by people in the communities served, where necessary.
• Minimum of one year of work experience in a clinical setting or similar.

Nice To Haves

• Associate degree preferred, or equivalent experience.
• Experience working with EMR systems.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home while guiding them through a seamless, clear check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with completing paperwork through electronic kiosks, as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Manage the phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the appropriate individual.
• Assist with center events, as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree