Center Care Team - Care Navigator, Bilingual

ArchWell Health • Phoenix, AZ

5d

About The Position

The Care Navigator plays a crucial role in providing a positive, welcoming experience for members and their families. The position guides members from arrival through departure at ArchWell Health centers, helping ensure they feel safe and at home, have a smooth check-in, and have their care needs met. The ideal candidate is service-oriented, passionate about senior care, and willing to go the extra mile to create a positive member experience.

The Care Navigator supports the center’s multidisciplinary care team by maintaining member information and documentation, scheduling appointments, coordinating referrals, assisting with paperwork, and responding to questions and calls. The role also assists with center events as needed. Candidates must be bilingual in a language relevant to member demographics and pass a formal proficiency exam as part of the selection process.

Requirements

• Excellent customer service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficient PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• Must be bilingual in a language dependent on member demographics and able to pass a formal proficiency exam as part of the selection process.
• At least one year of work experience in a clinical setting or similar.

Nice To Haves

• Associate degree preferred, or equivalent experience.
• Experience working with EMR systems.

Responsibilities

• Welcome members upon arrival and help them feel safe and at home while guiding them through a seamless, clear check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Assist members with paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Answer incoming calls, take detailed messages, and convey pertinent details to the appropriate individual.
• Assist with center events as needed.
• Embody and serve as a role model of ArchWell Health’s values: be compassionate, strive for excellence, earn trust, show respect, stay resilient, and always do the right thing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed