Intake/Care Navigator (Bilingual: Russian)

POD Health•New York, NY

3d•$23 - $25•Onsite

About The Position

At POD Health, Care Navigators guide patients through enrollment and onboarding for Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI). The role supports patients, particularly those in underserved communities, in accessing and benefiting from these services. Care Navigators coordinate patient care, facilitate communication between patients and healthcare providers, verify insurance eligibility, and maintain accurate records. Timely interventions and follow-ups help improve patient outcomes and reduce hospital visits. This is a full-time, on-site position in Brooklyn, New York. The schedule is Monday through Friday, 9 a.m. to 5 p.m. Russian fluency is required.

Requirements

Fluent in Russian.
High school diploma.
Previous experience in sales, ideally in a healthcare setting.
Proficiency with RPM and CCM platforms, such as ChronicCareIQ, and EMR systems, such as AdvancedMD.
Experience using Salesforce to manage referrals, leads, and patient opportunities.
Strong verbal and written communication skills and the ability to handle sensitive patient interactions empathetically and professionally.
Excellent organizational and multitasking abilities, with attention to detail in scheduling, data entry, and patient follow-ups.
Proficiency with telehealth platforms, communication tools such as Zoom, and Microsoft Office.
Knowledge of HIPAA compliance in virtual environments.
Strong problem-solving skills and ability to work effectively in a fast-paced, virtual environment.

Nice To Haves

Additional education or certification in Medical Administration.
Familiarity with HHA Exchange for coordinating patient care.

Responsibilities

Assist patients with enrollment in RPM, CCM, and CHI programs and guide them through the process.
Schedule and manage enrollment, escalation, follow-up, and healthcare appointments, including M11q and DOH-type appointments.
Collaborate with healthcare teams to coordinate care across RPM, CCM, and CHI programs.
Enter patient data accurately and promptly in EMR systems and other platforms while complying with HIPAA requirements.
Monitor patient referrals, leads, and opportunities in Salesforce, maintain accurate records, and follow up as needed.
Respond to patient inquiries and escalate concerns about RPM, CCM, and CHI services to appropriate healthcare professionals.
Follow up proactively with patients to support engagement with care plans and maintain communication with patients, caregivers, and providers.
Check insurance eligibility using platforms such as e-PACES and verify coverage for RPM, CCM, and CHI services.
Perform pre-appointment cross-checks in ChronicCareIQ (CCIQ) and HHA Exchange, verifying, updating, or accurately entering patient charts.
Communicate professionally with patients and team members by phone, email, and other correspondence.
Oversee RPM device ordering and setup and help patients understand how to use their devices.