Bilingual Intake Specialist

URI Careers•New York, NY

2d•Hybrid

About The Position

The Intake Specialist supports the Centralized Intake Program across New York City's five boroughs. Located within the Justice Initiatives department, the program standardizes intake processes and provides a trauma-informed experience for participants. The specialist conducts comprehensive intake, risk assessment, and screening for Justice Initiatives programs, with a particular focus on outreach and intake at domestic violence and homeless family shelters. As the first point of contact for clients, the role helps ensure timely access to appropriate programs and resources and encourages engagement with URI services. The specialist also supports LEAP, EEP, APIP, and PALS as needed. Outreach and intake may involve people living in shelters or in the community, depending on program needs. This is a hybrid position requiring three days onsite and two days remote. The role requires travel to residential and community program spaces and partner sites within New York City.

Requirements

Bachelor's degree in Counseling, Psychology, Social Work, or a related human services field.
At least one year of experience working with survivors of domestic or gender-based violence or trafficking survivors.
Bilingual in English and Spanish.
Commitment to the vision and mission of Urban Resource Institute.
Demonstrated commitment to public interest and understanding of trauma-informed, anti-oppressive, and culturally responsive services.
Strong understanding of the safety needs of survivors of violence and of strength-based, survivor-centered approaches.
Familiarity with NYC public benefits and shelter systems.
Strong writing and public speaking skills, with the ability to organize and manage multiple projects in a busy, pressured environment.
Experience collaborating across programs and external sectors.
Sensitivity, experience, and/or knowledge concerning domestic violence within and against disenfranchised communities, including LGBTQ+ and HIV-affected people, older adults, and people with mental health issues.
Ability to work independently and as part of a team, assess priorities, take initiative, manage multiple assignments, and meet deadlines.
Sound judgment, ability to maintain confidentiality, and ability to cope calmly with stress and crises.
Ability to travel to residential and community program spaces and community partner sites.
Computer proficiency in Microsoft Office, Google Docs, and Apricot.

Responsibilities

Conduct universal intake, risk assessments, screenings, and supplemental intakes; provide referrals and resource coordination in a client-centered, trauma-informed manner.
Schedule initial interviews with participants in person or by phone.
Assess participant information against program eligibility guidelines.
Collaborate with teams to ensure continuity of services across programs.
Participate in community outreach events, networking opportunities, and partnership meetings to increase program awareness and client engagement.
Provide outreach and informational sessions to service providers and potential participants, including at Family Justice Centers and URI shelter sites.
Develop referral partnerships with NYC-based nonprofits and community organizations.
Meet weekly with the Manager for supervision and perform other duties assigned by the Program Manager.
Collaborate with Justice Initiatives program leaders and staff, as well as other URI program divisions.
Enter and maintain accurate data in a timely manner and help provide accurate data reporting to funders and city organizations.
Support program leaders with funder reports.
Stay current with developments in the field; participate in staff meetings and training; and attend coalitions, taskforces, working groups, and committees.
Perform other duties as requested based on department, program, or organizational needs.