Intake Specialist I (Bilingual Preferred)

Broughton Partners • Savannah, GA

4d

About The Position

The Intake Specialist is the potential claimant’s first point of contact with Broughton Partners. The role assesses whether callers may have a valid legal claim, answers questions, and explains the documents they need to review and sign to seek representation by an appropriate litigating law firm. This is a call-center role with periods of high call volume. Because the company primarily handles mass tort cases involving personal injury, callers may be distressed or have traumatic histories; empathy and patience are important.

Requirements

• High school diploma, GED, or equivalent educational certification.
• Strong verbal and written communication skills.
• Strong active listening skills.
• Ability to multitask.
• Comfort with conversations about difficult subjects.
• High level of emotional maturity.
• Ability to maintain confidentiality when handling sensitive information.
• Frequently perform standing, walking, sitting, repetitive movements, and use mechanical controls such as a keyboard.

Nice To Haves

• Customer service experience.
• HIPAA certification.
• Bilingual ability.

Responsibilities

• Field inbound calls from potential claimants who have opted in to be contacted.
• Participate in ongoing training on processes and best practices.
• Guide callers through troubleshooting and navigating documents that need to be reviewed and signed.
• Follow escalation processes.
• Stay up to date with assigned training materials.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED