Administrative Support I (Bilingual Preferred)

Hub Group•Schertz, TX

About The Position

The Administrative Support I provides administrative support to managers and helps coordinate office and warehouse activities. The role includes route monitoring, clerical work, filing, answering calls and emails, handling customer issues, and assisting with driver training and onboarding documents. The position also supports delivery and installation teams, customer satisfaction, order processing, shipment and return preparation, and inventory updates. Candidates should be professional, dependable, detail-oriented, able to multitask, and comfortable working in a fast-paced office environment with minimal direct supervision. Bilingual ability is preferred, as indicated by the job title.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word and Excel.
Strong written and verbal communication skills.
Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
Ability to work evenings and Saturdays.
Pass a pre-employment background check.
Maintain a professional and safe work environment.
Strong customer service, organizational, time-management, problem-solving, accountability, dependability, documentation, data-analysis, professional phone, conflict-resolution, listening, and multitasking skills.

Nice To Haves

Bilingual ability preferred.
Post-high-school education is a plus.
Prior customer service experience preferred.

Responsibilities

Assemble and audit route paperwork for the next day.
Answer inbound phone calls from customers and delivery teams.
Handle customer issues and contact vendors regarding inbound damage or replacement orders.
Respond to emails in a timely manner and address pending orders.
File paperwork and other documents as needed.
Assist with driver training and onboarding documents for inexperienced drivers.
Assist in processing inbound delivery teams.
Monitor delivery routes throughout the shift and track route progress as needed; contact drivers hourly to address issues when necessary.
Call customers to obtain feedback about their delivery experience.
Assist in completing POD packets available at the warehouse and find and submit requested EPODs.
Prepare nightly closing reports.
Process daily working orders and communicate their status to the Logistics Coordinator.
Print the Pull Sheet and mark Live daily in the warehouse.
Communicate effectively with builders, general contractors, and supervisors to ensure customer satisfaction.
Process and prepare freight for shipments and returns to vendors (RTVs).
Assist with daily warehouse functions as needed.
Update inventory daily, weekly, or monthly as required.
Remotely assist delivery and installation teams as needed.
Accurately update orders for billing as needed.
Perform other assigned duties and responsibilities.