Customer Support Coordinator (Bilingual Preferred)

SunPower • Orem, UT

1d

About The Position

Customer Support Coordinators work directly with customers, the corporate team, and the sales team, supporting the solar process from beginning to end. Effective and efficient communication is crucial to the role. Coordinators take inbound calls and also work off the phone to solve problems and manage queues. The position requires strong focus and organizational skills, with the goal of ensuring a great experience for everyone.

The role is full-time, entry-level, and located in Orem, Utah, within the Blue Raven Solar division. Compensation is $14–$17 per hour. The position involves communicating by phone, email, and text, and developing knowledge of SunPower’s processes and the solar industry to educate customers effectively.

Requirements

• Strong communication skills.
• Customer service experience.
• Ability to take initiative.
• Critical thinking skills.
• Strong focus and organizational skills.
• Ability to talk or hear regularly as part of the job.
• Ability to occasionally lift office products and supplies weighing up to 50 pounds.
• Close vision and ability to adjust focus.

Nice To Haves

• Fluency in English and Spanish is preferred.

Responsibilities

• Spend 75% of the day communicating with sales representatives and customers by phone, email, and text.
• Develop working knowledge of SunPower’s process and the solar industry to communicate with and educate customers effectively.
• Multitask in a high-volume work environment without sacrificing quality.
• Complete work with 95% accuracy and meet written and verbal communication quality expectations with a 90% rating weekly within three months.
• Keep commitments to customers and sales representatives.
• Take inbound calls and complete problem-solving and queue work off the phone.

Benefits

• Eligible full-time employees may receive health, dental, vision, life, and accident insurance.
• HSA savings account.
• Opportunity to receive stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed