Customer Support Coordinator (Bilingual Preferred)

SunPower•Orem, UT

3d•$14 - $17

About The Position

Customer Support Coordinators work directly with customers, the corporate team, and the sales team, playing a role throughout the solar process. The position requires effective and efficient communication and includes handling inbound calls as well as resolving issues off the phone through problem-solving and queue work. Strong focus and organizational skills are important to providing a great customer experience. The coordinator spends 75% of the day communicating with sales representatives and customers by phone, email, and text. They develop working knowledge of SunPower's process and the solar industry to communicate with and educate customers, and handle work in a high-volume environment while maintaining quality. Within three months, the role is expected to complete work with 95% accuracy and meet written and verbal communication quality expectations with a weekly rating of 90%.

Requirements

Strong communication skills.
Customer service experience.
Ability to take initiative.
Critical thinking skills.

Nice To Haves

Fluency in English and Spanish.

Responsibilities

Communicate with sales representatives and customers by phone, email, and text for 75% of the workday.
Develop working knowledge of SunPower's process and the solar industry to communicate with and educate customers.
Multitask in a high-volume work environment without sacrificing quality.
Complete work with 95% accuracy and meet written and verbal communication quality expectations with a 90% weekly rating within three months.
Keep commitments to customers and sales representatives.
Handle inbound calls and perform off-phone problem-solving and queue work.