Administrative Support I (Bilingual Preferred)

Hub Group•Manassas, VA

About The Position

The Administrative Support I provides administrative support to managers and supports route monitoring, clerical work, customer service, delivery teams, and daily warehouse functions. Duties include handling phone calls and emails, maintaining and filing documents, processing orders, assisting with driver training and onboarding paperwork, and communicating with customers, vendors, builders, general contractors, supervisors, and logistics staff. The position requires open availability Monday through Saturday, with open shift availability between 7:00 AM and 7:30 PM. Candidates should be detail-oriented, dependable, professional, and able to multitask in a fast-paced office environment. The stated pay is $16.42 per hour.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word and Excel.
Strong written and verbal communication skills.
Ability to multitask and maintain attention to detail in a fast-paced office environment.
Ability to work evenings and Saturdays.
Pass a pre-employment background check.
Maintain a professional and safe work environment.
Demonstrated customer service, organizational, time-management, problem-solving, documentation, and data-analysis skills.
Professional phone skills, conflict-resolution ability, listening skills, accountability, and dependability.

Nice To Haves

Post-high-school education.
Prior customer service experience.
Bilingual ability is preferred.

Responsibilities

Assemble and audit route paperwork for the next day.
Answer inbound phone calls from customers and delivery teams.
Respond to emails in a timely manner and address pending orders.
Handle customer issues and obtain customer feedback about delivery experiences.
Contact vendors regarding inbound damage or replacement orders.
Assist with driver training and onboarding documents for inexperienced drivers.
Assist in processing inbound delivery teams.
Monitor delivery routes during the shift and track route progress as needed.
Call drivers hourly to address issues as needed and remotely assist delivery and installation teams.
Complete available proof-of-delivery (POD) packets and find and submit requested electronic proof-of-delivery (EPOD) documents.
Prepare nightly closing reports.
Process daily work orders and communicate their status to the Logistics Coordinator.
Print the Pull Sheet and mark live daily in the warehouse.
File paperwork and other documents as needed.
Communicate with builders, general contractors, and supervisors to support customer satisfaction.
Process and prepare freight for shipments and vendor returns (RTVs).
Assist with daily warehouse functions as needed.
Update inventory daily, weekly, or monthly as required.
Update orders accurately for billing as needed.
Perform other duties and responsibilities as assigned.