Administrative Support I (Bilingual Preferred)

Hub Group•Manassas, VA

About The Position

The Administrative Support I provides administrative support to managers and supports daily logistics, delivery, and warehouse operations. Duties include route monitoring, clerical work, filing, phone and email communication, assisting with driver training and onboarding documents, and helping address customer and delivery-team needs. The role requires a friendly and professional demeanor, strong customer service, and the ability to multitask in a fast-paced office environment. The schedule requires open availability Monday through Saturday, with open shift availability between 7:00 AM and 7:30 PM. The stated pay is $16.42 per hour.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word and Excel.
Strong written and verbal communication skills.
Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
Availability to work evenings and Saturdays.
Pass a pre-employment background check.
Maintain a professional and safe work environment.
Customer service, organizational, time-management, problem-solving, accountability, dependability, documentation, data-analysis, professional phone, conflict-resolution, listening, and multitasking skills.

Nice To Haves

Bilingual ability is preferred.
Post-high-school education is a plus.
Prior customer service experience is preferred.

Responsibilities

Assemble and audit route paperwork for the following day.
Answer inbound phone calls from customers and delivery teams.
Handle customer issues and contact vendors about inbound damage or replacement orders.
Respond to emails promptly and address pending orders.
File paperwork and other documents as needed.
Assist with processing inbound delivery teams and completing available warehouse POD packets.
Monitor delivery routes during the shift, track route progress, and call drivers hourly to address issues as needed.
Call customers to obtain feedback about their delivery experience.
Prepare nightly closing reports.
Process daily work orders and communicate their status to the Logistics Coordinator.
Print the Pull Sheet and mark live daily in the warehouse.
Find and submit requested EPODs.
Communicate with builders, general contractors, and supervisors to support customer satisfaction.
Process and prepare freight shipments and returns to vendors (RTVs).
Assist with daily warehouse functions as needed.
Update inventory daily, weekly, or monthly as required.
Route-monitor and remotely assist delivery and installation teams as needed.
Accurately update orders for billing as needed.
Perform other duties and responsibilities as assigned.