Administrative Support I (Bilingual Preferred)

Hub Group•Schertz, TX

About The Position

The Administrative Support I provides administrative support to managers and assists with route monitoring, clerical work, customer communications, driver training and onboarding documentation, and warehouse functions. The role involves coordinating delivery and installation activity, processing orders and shipment paperwork, supporting customer satisfaction, and completing daily and nightly operational tasks. Candidates should be able to multitask, work in a fast-paced office environment, and maintain a friendly, professional demeanor. Bilingual ability is preferred, but not stated as a requirement.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word and Excel.
Strong written and verbal communication skills.
Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
Ability to work evenings and Saturdays.
Must pass a pre-employment background check.
Customer service, organizational, time-management, problem-solving, documentation, and data-analysis skills.
Professional phone skills and ability to listen and resolve conflict.
Accountable, dependable, and able to work without direct supervision.
Professional and appropriate demeanor.

Nice To Haves

Bilingual ability is preferred.
Post-high-school education is a plus.
Prior customer service experience is preferred.

Responsibilities

Assemble and audit route paperwork for the next day.
Answer inbound calls from customers and delivery teams and respond to emails in a timely manner.
Handle customer issues and call customers to obtain feedback about their delivery experience.
Contact vendors regarding inbound damage or replacement orders.
Address pending orders and process daily working orders, communicating their status to the Logistics Coordinator.
File paperwork and other documents as needed.
Assist with processing inbound delivery teams and with driver training and onboarding documentation for inexperienced drivers.
Monitor delivery routes during the shift, track route progress, and call drivers hourly to address issues as needed.
Assist with completing available proof-of-delivery (POD) packets at the warehouse and find and submit requested electronic proof-of-delivery (EPOD) documents.
Complete nightly closing reports.
Print the Pull Sheet and mark live daily in the warehouse.
Communicate with builders, general contractors, and supervisors to support customer satisfaction.
Process and prepare freight for shipments and returns to vendors (RTVs).
Assist with daily warehouse functions as needed.
Update inventory daily, weekly, or monthly as required.
Remotely assist delivery and installation teams as needed.
Accurately update orders for billing as needed.
Perform other duties and responsibilities as assigned.
Maintain a professional and safe work environment.