Intake/Care Navigator (Bilingual: Russian)

POD Health•Brooklyn, NY

2d•Onsite

About The Position

At POD Health, Care Navigators guide patients through enrollment and onboarding for Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI). The role helps patients, particularly those in underserved communities, access and benefit from these services. Care Navigators coordinate patient care, facilitate communication between patients and healthcare providers, verify insurance eligibility, and maintain accurate records. Timely interventions and follow-ups contribute to improved patient outcomes and fewer hospital visits. This position is 100% on-site in Brooklyn, New York (11218), with a full-time Monday–Friday schedule from 9 a.m. to 5 p.m.

Requirements

Fluency in Russian is required.
High school diploma.
Previous sales experience, ideally in a healthcare setting.
Proficiency with RPM and CCM platforms such as ChronicCareIQ and with EMR systems such as AdvancedMD.
Experience using Salesforce to manage referrals, leads, and patient opportunities.
Strong verbal and written communication skills, including empathetic and professional handling of sensitive patient interactions.
Excellent organization and multitasking skills, with attention to detail in scheduling, data entry, and patient follow-ups.
Proficiency with telehealth platforms, communication tools such as Zoom, and Microsoft Office.
Knowledge of HIPAA compliance in virtual environments.
Strong problem-solving skills and ability to work effectively in a fast-paced environment.

Nice To Haves

Additional education or certification in Medical Administration.
Familiarity with HHA Exchange for coordinating patient care.

Responsibilities

Guide patients through enrollment in RPM, CCM, and CHI programs.
Schedule and manage enrollments, escalations, follow-ups, and healthcare appointments, including M11q and DOH-type appointments.
Coordinate with healthcare teams to support care delivery across RPM, CCM, and CHI programs.
Enter data accurately and promptly into EMR systems and other platforms while complying with HIPAA requirements.
Manage patient referrals, leads, and opportunities in Salesforce, maintaining accurate records and following up as needed.
Respond to patient inquiries and escalate concerns about RPM, CCM, and CHI services to appropriate healthcare professionals.
Follow up proactively with patients to encourage engagement with care plans and maintain communication with patients, caregivers, and providers.
Check insurance eligibility through platforms such as e-PACES and verify coverage for RPM, CCM, and CHI services.
Perform pre-appointment cross-checks in ChronicCareIQ (CCIQ) and HHA Exchange, ensuring patient charts are verified, updated, or accurately entered.
Communicate professionally with patients and team members by phone, email, and other correspondence to foster a supportive patient experience.
Oversee ordering and setup of RPM devices and ensure patients understand how to use them.