Access Navigator

LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY•Sarasota, FL

15h

About The Position

The Access Navigator guides individuals through complex systems to help them receive timely and appropriate access to services and resources. The role involves understanding client needs, identifying access barriers, coordinating with stakeholders, and serving as a liaison between clients and service providers. The Access Navigator advocates for equitable access and helps streamline processes, contributing to improved client satisfaction, reduced delays, and better service delivery.

Requirements

High school diploma or equivalent.
Experience in case management, social services, healthcare navigation, or a related field.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Proficiency with basic computer applications and data entry.

Nice To Haves

Associate or bachelor's degree.
Bachelor's degree in social work, public health, or a related discipline.
Experience working with diverse populations and understanding of cultural competency.
Familiarity with healthcare systems, insurance processes, or community resource networks.
Certification in patient navigation or related professional training.
Bilingual abilities or proficiency in a second language.

Responsibilities

Assess client needs and eligibility for various programs and services.
Provide clear information and guidance to clients about available resources and access procedures.
Coordinate with internal teams and external partners to facilitate service delivery and resolve access issues.
Maintain accurate records of client interactions, referrals, and outcomes.
Advocate for clients to overcome systemic barriers and ensure equitable access.
Monitor and follow up on client progress to support successful navigation through service systems.
Participate in continuous improvement initiatives to enhance access processes and client experience.