College Access Navigator - Kenosha

Gateway Technical College•Kenosha, WI

2d•Onsite

About The Position

The College Access Navigator serves as a primary point of contact for prospective high school and adult students, providing individualized guidance, proactive outreach, and enrollment support to help students navigate admissions and matriculate into a Gateway Technical College program. The role builds relationships, manages student cases, provides admissions guidance and career pathway exploration, advises on pre-admission courses, and coordinates with college and community partners. It helps students understand educational options, navigate enrollment processes, overcome barriers, and make informed academic and career decisions. Depending on assigned responsibilities, the Navigator may work with high school students and school partners through dual credit and college access initiatives, or with prospective students in campus, community, and other outreach settings. Assignments may focus on particular student populations, geographic areas, schools, community partners, or recruitment initiatives, including high school and early college populations, adult and returning learners, campus-based prospective students, or community outreach. The position is based at the Kenosha campus and reports to the Director of Recruitment. It requires flexibility to work day, evening, and weekend hours according to operational and student needs, travel across campus locations and to external partner sites, and reliable transportation. Employment is contingent on work authorization and successful completion of a background check; visa sponsorship is unavailable.

Requirements

Bachelor's degree.
Two years of relevant experience in academic advising, recruitment, outreach, case management, enrollment support, or student support services in a higher education or secondary education setting.
Experience supporting individuals with goal setting, planning, problem-solving, and connections to appropriate resources or services.
Strong organizational, communication, and interpersonal skills; ability to manage multiple priorities, maintain accurate documentation, and build relationships with diverse populations.
Ability to interpret policies, procedures, and requirements while exercising sound judgment and providing accurate guidance.
Ability to build effective relationships with prospective students, families, school personnel, community partners, employers, and college employees across varied settings and communication methods.
Legally authorized to work permanently in the United States; employment eligibility verification is required at hire, and visa sponsorship is not available.
Successful completion of a background check.
Flexibility to work day, evening, and weekend hours based on operational and student needs.
Ability to travel across campus locations and to external partner sites; reliable transportation required.

Responsibilities

Build and maintain relationships with prospective and dual credit students, families, school partners, community organizations, employers, and internal stakeholders.
Provide individualized admissions, enrollment, academic, career pathway, and educational planning guidance based on student interests, circumstances, and goals.
Monitor student progress, reassess goals, and help students navigate academic, career, and enrollment decisions.
Conduct proactive outreach, advising sessions, presentations, information sessions, orientations, recruitment events, and other engagement activities.
Serve as a point of contact, connect students and partners with college resources, and coordinate support to address questions and barriers.
Represent Gateway across campus, high schools, community settings, and other assigned outreach environments.
Manage assigned prospective student populations and maintain accurate case notes, enrollment documentation, records, and follow-up activities.
Guide students through admissions, registration, placement, financial aid processes, program requirements, and other enrollment activities.
Use student information systems, CRM platforms, and other technology to document interactions, monitor engagement, track enrollment milestones, and support outreach.
Apply institutional policies, FERPA requirements, WTCS guidelines, and applicable program requirements to student and enrollment activities.
Coordinate appointments, communications, events, and administrative activities supporting student engagement and enrollment.
Assess student circumstances, interests, and barriers to determine appropriate guidance, resources, interventions, and next steps.
Interpret institutional policies, program requirements, admissions processes, and available resources to help students make informed decisions.
Resolve enrollment and student service issues by evaluating options, coordinating with departments, and recommending solutions.
Analyze student engagement, participation, and enrollment information to identify students needing follow-up and opportunities to improve outcomes.
Coordinate recruitment, enrollment, outreach, student engagement, and dual credit initiatives to increase access, strengthen high school partnerships, and support successful transitions.
Manage assigned caseloads, outreach activities, events, and enrollment processes to ensure timely follow-through.
Collaborate with academic departments, Admissions, Advising, Financial Aid, Career Services, Student Accounts, schools, employers, community organizations, and other partners.
Support grant-funded programs and institutional initiatives related to student access, recruitment, and enrollment.
Evaluate feedback, participation, and program outcomes and refine strategies and processes.
Participate in institutional committees, recruitment events, professional development, and community or school-based activities.
Support departmental initiatives, special projects, and continuous improvement efforts; maintain current knowledge of Gateway programs, resources, enrollment processes, and recruitment practices.
Perform other duties as assigned.