College Access Navigator - LTE - 06/30/28

Gateway Technical College•Racine, WI

About The Position

The College Access Navigator serves as a primary point of contact for prospective high school and adult students, providing individualized guidance, proactive outreach, and enrollment support to help students navigate admissions and matriculate into Gateway Technical College programs. The role builds relationships, supports case management, provides admissions and career pathway guidance, advises on pre-admission courses, and coordinates with college and community partners. It helps students understand educational options, navigate enrollment, overcome barriers, and make informed academic and career decisions. Depending on institutional needs, the Navigator may support specific student populations, geographic areas, schools, community partners, or recruitment initiatives. Assignments may involve high school and early college populations, adult and returning learners, campus-based prospective students, community outreach, or other prospective student populations. The position is full-time, limited-term, and grant-funded through June 30, 2028. It is based in Racine, Wisconsin, and reports to the Director of Recruitment.

Requirements

Bachelor's degree.
Two years of relevant experience providing academic advising, recruitment, outreach, case management, enrollment support, or student support services in a higher education or secondary education setting.
Demonstrated experience supporting individuals with goal setting, planning, problem-solving, and connecting them to appropriate resources or services.
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple priorities, maintain accurate documentation, and build effective relationships with diverse populations.
Ability to interpret policies, procedures, and requirements while exercising sound judgment and providing accurate guidance.
Ability to establish effective relationships with prospective students, families, school personnel, community partners, employers, and college employees across varied settings and communication methods.
Legally authorized to work in the United States on a permanent basis; employment eligibility verification is required, and visa sponsorship is unavailable.
Successful completion of a background check.
Flexibility to work day, evening, and weekend hours based on operational and student needs.
Ability to travel across campus locations and to external partner sites, including high schools, community organizations, and business or industry partners.
Reliable transportation.

Responsibilities

Build and maintain relationships with prospective and dual credit students, families, school partners, community organizations, employers, and internal stakeholders.
Provide individualized admissions, enrollment, academic, career pathway, and educational planning guidance based on student interests, circumstances, and goals.
Monitor student progress, reassess goals, and guide students through academic, career, and enrollment decisions.
Conduct outreach, advising sessions, presentations, information sessions, orientations, recruitment events, and other engagement activities.
Serve as a point of contact, connect students and partners with college resources, and coordinate support to address questions and barriers.
Represent Gateway across campus, high schools, community settings, and other assigned outreach environments.
Manage assigned prospective student populations and maintain accurate case notes, enrollment documentation, records, and follow-up activities.
Guide students through admissions, registration, placement, financial aid processes, program requirements, and other enrollment activities.
Use student information systems, CRM platforms, and other technology to document interactions, monitor engagement, track enrollment milestones, and support outreach.
Apply institutional policies, FERPA requirements, WTCS guidelines, and applicable program requirements to student and enrollment activities.
Coordinate appointments, communications, events, and administrative activities that support student engagement and enrollment.
Assess student circumstances, interests, and barriers to determine appropriate guidance, resources, interventions, and next steps.
Interpret institutional policies, program requirements, admissions processes, and resources to help students make informed decisions.
Resolve enrollment and student service issues by evaluating options, coordinating with departments, and recommending solutions.
Analyze student engagement, participation, and enrollment information to identify students needing follow-up and opportunities to improve recruitment and enrollment outcomes.
Coordinate recruitment, enrollment, outreach, student engagement, and dual credit initiatives to increase access, strengthen high school partnerships, and support transitions to Gateway.
Manage assigned caseloads, outreach activities, events, and enrollment processes to ensure timely follow-through.
Collaborate with academic departments, Admissions, Advising, Financial Aid, Career Services, Student Accounts, schools, employers, community organizations, and other partners.
Support grant-funded programs and institutional initiatives related to student access, recruitment, and enrollment.
Evaluate feedback, participation, and program outcomes and refine strategies and processes to strengthen student engagement and service delivery.
Participate in institutional committees, recruitment events, professional development, and community or school-based activities.
Support departmental initiatives, special projects, and continuous improvement efforts.
Maintain current knowledge of Gateway programs, student resources, enrollment processes, and emerging recruitment practices.
Perform other duties as assigned.