Center Care Team - Care Navigator, Bilingual

ArchWell Health • Tucson, AZ

1d

About The Position

The Care Navigator plays a crucial role in providing a positive, welcoming experience for members and their families. This individual guides members from arrival through departure, helping ensure they feel at home, their care needs are met, and their experience is positive. The role supports a multidisciplinary care team and is suited to someone with a strong customer-service orientation, a passion for senior care, and a willingness to go the extra mile for members.

Requirements

• Excellent customer-service skills and a positive, welcoming demeanor.
• Passion for providing a quality experience for senior members.
• Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• Strong organization and attention to detail.
• Strong written and verbal communication skills.
• Proficiency with PCs, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.
• Fluency in Spanish.
• At least one year of work experience in a clinical setting or similar.

Nice To Haves

• Associate degree preferred, or equivalent experience.
• Experience working with electronic medical record (EMR) systems.

Responsibilities

• Welcome members upon arrival and guide them through a clear, seamless check-in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multidisciplinary care team.
• Help members complete paperwork through electronic kiosks as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Answer questions from prospective and established members and their adult children.
• Answer incoming calls, take detailed messages, and relay relevant information to the appropriate person.
• Assist with center events as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree