STEPS Community Navigator

University Area Community Development•Tampa, FL

About The Position

In collaboration with UACDC’s STEPS for Success Program, the Community Navigator provides person-centered case management and service coordination to eligible participants and their household members. The role supports participants in developing, implementing, and monitoring individualized goal plans (IGPs), strengthening financial stability, accessing community resources, and coordinating wraparound services in accordance with UACDC case management practices and applicable funder requirements. The Navigator manages an assigned caseload, conducts outreach and intake, assesses needs, coordinates services and concrete supports, and maintains complete, accurate, and confidential participant records. The position monitors individual progress and program outcomes, supports financial education and related goals, and collaborates with participants, families, coworkers, service providers, community partners, and external agencies. It also involves completing required reporting and data collection, following funding and budget requirements, and participating in outreach and program activities. Occasional evening and weekend work may be required. The position has no supervisory responsibilities.

Requirements

Bachelor’s degree in Human Services, Psychology, Sociology, Social Work, or a related field.
At least one year of relevant experience in case management, human services, family support, or community-based programming.
Ability to communicate effectively verbally and in writing.
Ability to apply case management and person-centered service coordination principles.
Ability to maintain accurate records and use technology to document services and report outcomes.
Ability to read, write, analyze, and interpret documents; respond professionally to sensitive inquiries or complaints; and communicate effectively in English.
Ability to perform basic calculations and interpret numerical information, including budgets, expenses, and program data.
Ability to identify and define problems, gather and analyze information, establish facts, draw sound conclusions, and interpret instructions and guidelines involving multiple variables.
Working knowledge of computers, data security, databases, online forms, internet navigation, and reporting systems.
Proficiency in Microsoft Office Suite and Outlook, with the ability to learn designated case management and data systems.
Ability to establish and maintain effective working relationships with team members, participants, community agencies, and external partners.
Strong verbal, written, interpersonal communication, organizational, time-management, documentation, and follow-through skills, with the ability to work independently.
Ability to coordinate services, review data for accuracy, monitor progress, and establish priorities.
Reliable transportation and willingness to travel locally for participant services, outreach, and community meetings.
CPR, First Aid, and AED training; training is provided.

Nice To Haves

Experience working with diverse communities.
Knowledge of local community resources.
Spanish proficiency.

Responsibilities

Provide person-centered case management and care coordination to an assigned caseload, helping participants identify priorities, set goals, and work toward measurable outcomes.
Respond to referrals and inquiries; conduct outreach, screening, eligibility assessments, intake, and required documentation according to program and funder guidelines.
Enter timely, accurate progress notes, service activities, outcomes, follow-up details, and monitoring data into designated case management and reporting systems.
Maintain current, organized, confidential participant records and review them for accuracy, completeness, and compliance with documentation standards.
Develop, implement, and regularly review individualized goal plans with participants, including goals related to financial education, budgeting, employment, and housing stability.
Facilitate planning and wraparound meetings using person-centered and system-of-care principles, supporting participant and family involvement in service decisions.
Coordinate formal and informal supports, referrals, and follow-up with participants, household members, providers, and community partners.
Assess participant needs and coordinate concrete supports in accordance with program guidelines, funding, documentation requirements, and authorization procedures.
Complete required forms, assessments, surveys, and data collection for service documentation, reporting, quality assurance, and outcome measurement.
Collaborate with the STEPS team, UACDC departments, and external partners to coordinate services, address barriers, and support timely service delivery.
Provide culturally responsive, respectful, and strengths-based services that honor participant and community backgrounds, values, preferences, and circumstances.
Monitor participant progress and program targets; maintain accurate service and outcome records and correct identified data or documentation discrepancies.
Attend required staff meetings, professional development, and trainings assigned by the STEPS Program Manager or Director of Programs or required by funders.
Maintain knowledge of community resources and eligibility requirements, connect participants with appropriate services, and follow up on referrals as needed.
Participate in community outreach, presentations, enrollment activities, and partner events as needed; occasional evening and weekend work may be required.
Prepare reports, case summaries, and records on participant progress, caseload status, service delivery, and program activities for management and external agencies.
Follow applicable grant, contract, eligibility, service, documentation, and reporting requirements.
Follow program budget and approval procedures; submit complete documentation for participant assistance requests and do not commit program funds without required authorization.
Perform other duties as assigned.