Community Support Navigator
About The Position
The Community Support Navigator works in High Point’s Community Based Recovery Services (CBRS) program in Hyannis, providing community-based recovery support to clients, including people transitioning from addiction treatment or Section 35 facilities back into their communities. The role provides client-centered Community Support Program (CSP) and Community Support Program Justice Involvement (CSP-JI) services as outlined in assessments and service plans, helping clients access appointments, housing, court-related resources, daily living support, and recovery-oriented services. The position requires collaboration with clients, families, outpatient programs, public and community agencies, and other providers. Travel is required, with mileage reimbursement. The schedule is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m., and includes on-call coverage in a program rotation.
Requirements
- Bachelor’s degree in a related behavioral health field and two years of relevant work experience, or lived experience of homelessness, behavioral health conditions, and/or justice involvement.
- Ability to work collaboratively with people with substance use and mental health disorders and with clients from diverse legal, social, economic, ethnic, cultural, and racial backgrounds, as well as family members, insurance providers, and outside providers.
- Ability to maintain healthy boundaries.
- Knowledge of appropriate confidentiality policies and procedures.
- Good verbal and written communication skills.
- Knowledge of basic office skills, including use of a phone, fax machine, copy machine, and filing.
- Basic computer skills and familiarity with software including Microsoft Word and Excel.
- Ability to work independently without direct supervision while adhering to the program’s team approach.
- Certification in HPTC’s approved de-escalation program and CPR.
- Participation in annual TB screening.
- Valid driver’s license and ownership of a car.
Responsibilities
- Comply with federal regulations, HIPAA, 42 CFR Part 2, and confidentiality requirements for alcohol and drug abuse patients.
- Follow applicable HPTC policies and program procedures, including those related to ethics, boundaries, and role responsibilities.
- Maintain the safety and security of clients and staff.
- Contact the Clinical Director promptly in the event of a crisis or emergency.
- Attend mandatory trainings, staff meetings, and supervision meetings.
- Provide client-centered CSP and CSP-JI services according to needs assessments and service plans, including support with 12-step meetings and linkages to medical and counseling appointments, court, and housing.
- Coordinate with regional HPTC outpatient units on client education, approach, and enrollment for CSP/CSP-JI services in accordance with the Initiation policy.
- Assist members in improving daily living skills.
- Provide temporary transportation to essential medical and behavioral health appointments while clients transition to community-based transportation resources.
- Encourage and facilitate use of natural supports, recovery-oriented peer support, self-help support, and services.
- Provide 24-hour on-call coverage as part of the program rotation.
- Use Motivational Interviewing in all client encounters.
- Maintain an appropriate level of productivity and billable hours.
- Coordinate authorization requests with the administrative assistant.
- Collaborate with Mobile Crisis Intervention, state agencies, and outside providers.
- Complete and document needs assessments, service plans, encounter notes, service delivery reports, billing sheets, expense reports, and client progress documentation accurately and on time.
- Develop community contacts and cooperative networks with community groups and agencies.
- Coordinate with legal departments and facilities to enhance and ensure quality client care.
- Cooperate with health and social service agencies to increase CSP/CSP-JI services.
- Perform other duties as assigned by the Clinical Director.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability
- Discounted auto, home, and renters insurance through Rogers & Gray
- 403(b) retirement plan
- FSA and DSA
- PMLA
- Employee Assistance Program
- Bonuses and referral benefits
- Eligibility for free classes to become a Licensed Counselor or Recovery Coach
- Education days to use toward CEUs
- Free meals at select programs when available
- Unmatched leave time; full-time employees can earn up to three weeks in their first year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
