Community Health Navigator

Reema Health•Edmonds, WA

23h•$28 - $30

About The Position

The Community Health Navigator conducts outreach and enrolls members in Reema's care model, then builds and manages a caseload of 80–120 members. The role assesses member needs, including social determinants of health, and develops member-centered care plans. Navigators build trusting relationships, help members work toward health goals, coordinate referrals and appointments, address barriers to care, and connect members with community and health resources. Outreach may occur by phone, text, email, or in person, and may include transporting or accompanying members as needed. The position requires independent organization of workload to meet monthly goals and daily metrics, thorough and timely documentation in the Reema App, and compliance with HIPAA and confidentiality standards. The Navigator works independently and collaboratively in a fast-paced startup, supports teammates during absences or workload spikes, and participates in occasional required in-person team meetings. Responsibilities may change as business needs evolve. The work can be emotionally demanding and involves adapting to changing priorities, member hardship, and rejection.

Requirements

Be at least 18 years of age.
Be available to work Monday–Friday during core business hours.
Demonstrate a solutions-oriented approach to finding or improvising ways forward when members face barriers.
Have strong verbal and written communication skills, including the ability to describe problems and explain what support is needed.
Be comfortable learning and troubleshooting new tools on mobile and desktop.
Be self-starting and able to stay productive on a remote caseload without regular oversight.
Support team connection in a remote environment, including participation in occasional required in-person team meetings.
Comply with federal, state, and local patient confidentiality and HIPAA regulations.
Pass a pre-employment drug screening and background check.
Lift and carry up to 25 lbs occasionally.

Nice To Haves

At least 1 year of direct experience with the population or community served, or equivalent.
Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field, or equivalent direct experience.
Experience with crisis planning, case management, and professional boundaries in community-based work.
Relationship-building skills, community resource knowledge, and health system navigation experience.
Comfort working as part of a multidisciplinary team.
If field-based: valid driver's license, insurance, and reliable transportation.

Responsibilities

Conduct phone and in-person outreach and enroll members in Reema's care model.
Build a caseload through cold calling and manage 80–120 members, covering other Guides during absences or workload spikes.
Assess member needs, including social determinants of health, and build member-centered care plans.
Establish trusting relationships and follow through in a timely and appropriate manner.
Help members understand the importance of health activities, work through hesitation with empathy, and follow through to completion.
Help members overcome barriers to care and make visible progress each month before the program ends.
Coordinate referrals and support appointment scheduling and attendance.
Organize and prioritize workload independently to meet monthly goals and daily metrics.
Engage members through phone, text, email, and in-person visits.
Connect members to community and health resources, including transporting or accompanying them as needed.
Maintain professional boundaries and confidentiality, and consult the multidisciplinary team on complex situations.
Document member work thoroughly and on time in the Reema App, keeping care plans current.
Comply with HIPAA and protected health information confidentiality standards.
Represent Reema Health and build and maintain relationships with community resources while serving members with dignity and respect.
Work independently and collaboratively in a fast-paced startup and adapt to frequent change.
Use technology-based tools and systems daily.