Community Health Navigator
About The Position
The Community Health Navigator supports administrative operations and patient-facing interactions, both in person and by telephone, as delegated. The role serves as a liaison between Care Managers and patients or families, helps address barriers to self-care, connects patients with community resources, medical appointments, education, and transportation, and conducts evidence-based screenings or surveys. The Navigator assists patients in navigating the healthcare system and works under direct supervision as part of an interdisciplinary Care Management team. The position is based in Commack, New York, and is full time, Monday through Friday. It includes field-based work as needed or assigned. The role is largely sedentary, with regular communication with patients, staff, and medical providers; any additional physical demands will be outlined by management.
Requirements
- Bachelor’s degree in Health Services or a Community Health Worker Certification.
- Own reliable transportation.
- Excellent interpersonal and customer-service skills.
- Strong ability to educate patients.
- Excellent written and verbal communication skills.
- Proficiency with word-processing, spreadsheet, graphics, and database programs, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to drive an automobile safely.
Nice To Haves
- Degree ideally in business administration, healthcare management, or a related field.
- One year of supervisory experience, with demonstrated ability to lead, coach, and develop staff.
- Experience in academic medicine or a large healthcare organization.
- Pursuing a degree in finance, accounting, or business analytics.
Responsibilities
- Assist with daily team operations, including team scheduling and new-patient referral management.
- Work with patients under the direction of the licensed team and in collaboration with the Care Manager to support adherence to care plans, including attending medical visits.
- Help patients access and use resources for a variety of needs, including social determinants of health, by assisting with referrals and completing financial or other applications as applicable.
- Use motivational interviewing tactics to help patients overcome barriers and obtain resources supporting their social, medical, and individual-centered action plans.
- Maintain and expand knowledge of community resources and agencies in the assigned locality, and update resource information as needed.
- Meet communicated care-management productivity metrics and maintain a caseload according to policy.
- Adhere to quality standards, the model of care, and standard operating procedures, including comprehensive documentation, actionable care plans, and timely case closure.
- Build working relationships with internal and external customers to provide service and achieve goals.
- Conduct patient follow-up as assigned by licensed colleagues or required by the model of care, including home visits or phone calls to monitor progress toward goals.
- Evaluate utilization, resource, and clinical-care-management data to identify trends and develop action plans or program modifications to improve outcomes.
- Conduct field-based work as needed or assigned.
- Assist with special projects and operational initiatives as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
