Health & Community Navigator

McKesson•Oklahoma City, OK

1d•$56,300 - $75,000•Hybrid

About The Position

The Health & Community Navigator (HCN) is a trusted, non-clinical resource supporting McKesson associates at the Conroe, Texas, and Oklahoma City, Oklahoma, Distribution Centers. The role combines onsite support, virtual follow-up, and community engagement to help associates navigate health benefits, healthcare and social-service resources, and barriers affecting health and well-being. The HCN builds relationships with associates, Distribution Center leaders, HR, internal partners, healthcare professionals, vendors, and community organizations. Through outreach, navigation, follow-up, health education, social support, and advocacy, the HCN helps associates understand available resources and take practical next steps. The role does not provide clinical care or replace HR, benefits, or healthcare professionals; it helps associates identify appropriate resources and follow through on needs. The position provides individual support, group education, onsite engagement activities, resource navigation, and community partnership development. It requires regular onsite work at both assigned Distribution Centers, virtual follow-up, community engagement, travel between markets, and flexibility to support different shifts. The HCN documents activities and outcomes through approved reporting processes. The job description notes that responsibilities may change based on business needs.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Outlook, Excel, Word, Teams, and PowerPoint required.
Ability to learn and consistently use approved case-management, scheduling, and reporting tools.
Exceptional written, verbal, interpersonal, and presentation skills; ability to communicate professionally with associates, leaders, providers, healthcare professionals, vendors, and community organizations.
Experience with community-based outreach, health education, health literacy, resource navigation, benefits education, partnership development, and follow-up.
Ability to build trust, maintain boundaries, protect confidentiality, work independently, and manage priorities across multiple locations.
Regular travel between the assigned Conroe and Oklahoma City markets and flexibility to support multiple Distribution Center shifts.
Ability to perform computer-based work, move throughout Distribution Center environments, stand or walk during onsite engagement activities, transport reasonable event or educational materials, and travel between assigned locations.

Nice To Haves

Successful completion of an approved Community Health Worker training program and related certification.
Five or more years of relevant experience in community health, benefits or resource navigation, employee support, community outreach, social services, healthcare access, or a related field.
Community Health Worker certification.
Bilingual communication skills relevant to the assigned markets.
Experience supporting Distribution Center, warehouse, frontline, or shift-based employee populations.

Responsibilities

Provide trusted, non-clinical navigation and follow-up to help associates address health, benefits, and social-resource needs.
Meet associates onsite or virtually to understand their non-clinical needs and help them navigate McKesson benefits, health resources, community services, and appropriate internal or external support.
Reinforce next steps, reduce barriers to accessing support, communicate in plain language and use culturally responsive practices, and refer clinical, HR, benefits, safety, or emergency matters to appropriate professionals or functions.
Document associate support, referrals, follow-up, and outcomes accurately using approved tools and processes; protect confidentiality and handle information according to company requirements.
Deliver individual and group health-literacy education, benefits awareness, resource information, and preventive-health content.
Coordinate onsite activations, screenings, vendor events, awareness campaigns, and volunteer activities with Distribution Center leaders and internal partners.
Adapt engagement methods and schedules to different Distribution Center shifts and work patterns; develop or use approved, practical, understandable educational materials.
Promote resources through onsite visibility, virtual appointments, presentations, and approved communication channels; gather feedback and identify needs and improvements.
Build partnerships with Distribution Center leadership, HR, benefits teams, healthcare professionals, internal programs, vendors, and community organizations.
Identify and maintain knowledge of local resources addressing healthcare access, food, housing, transportation, financial well-being, childcare, and other social drivers of health.
Coordinate community outreach, volunteer opportunities, education, and partnership activities; represent McKesson professionally with external partners.
Share community trends, resource gaps, and partnership opportunities with HCN leadership and program stakeholders.
Maintain consistent support and regular onsite presence across both assigned Distribution Centers, provide virtual follow-up when appropriate, and travel between Conroe and Oklahoma City while adjusting hours as needed for business priorities, events, and multiple shifts.
Track engagements, referrals, education, activations, partnerships, follow-up, and outcomes through approved reporting systems; monitor trends and identify service gaps and opportunities to improve support.
Manage assigned travel, materials, supplies, and event needs within approved guidelines; participate in team meetings, training, professional development, and continuous-improvement activities.