Community Health & Resource Navigator

AMPLIFY HEALTH•Raleigh, NC

11h

About The Position

The Community Health & Resource Navigator is a patient-facing role focused on building relationships and helping patients and families understand their options and take practical next steps to access health care, social services, and community resources. Drawing on experience in social services, human services, community programs, advocacy, or a related field, the Navigator listens to patients’ needs, explains available options in plain language, and supports their confidence in navigating systems. The role emphasizes personal connection, patient choice, and self-advocacy. The Navigator works directly with patients, generally in person when possible, helps connect them with appropriate services, and follows up as appropriate. The role also includes supporting a welcoming patient experience, communicating recurring barriers to a supervisor or appropriate team, partnering with other staff when needed, documenting interactions and follow-up needs, and maintaining confidentiality. The work environment is usually moderate in noise level. The listed tasks and responsibilities are not exhaustive, and equivalent experience, skills, or education may be considered.

Requirements

Experience supporting individuals, families, or communities through social services, human services, education, community programs, advocacy, or a related field.
Ability to build trusting relationships with people from diverse backgrounds.
Strong listening, communication, organization, and problem-solving skills.
Compassionate, patient-centered approach and comfort working directly with people.
Ability and willingness to learn health care and social service systems, relevant technology, and documentation practices.
Ability to maintain confidentiality and follow organizational policies.
A high school diploma, associate degree, bachelor’s degree, or an equivalent combination of education and relevant life or work experience may be considered.

Nice To Haves

Experience in social services, community outreach, patient advocacy, resource navigation, or a related area.
Experience helping people access public benefits or community-based services.
Healthcare, public health, behavioral health, or patient-navigation experience.
Bilingual or multilingual skills.
Familiarity with electronic health records or other computer-based documentation systems.

Responsibilities

Meet with patients and families in person when possible and build trusting relationships through respectful, compassionate, and culturally responsive conversations.
Listen to patients’ concerns and help identify the support or information they need.
Explain how to access health care, insurance, social services, public benefits, and community programs.
Help patients understand referrals, prepare for appointments, use patient portals, and determine next steps.
Connect patients with appropriate community resources and explain how to contact or apply for services.
Use plain-language communication, teach-back, and other supportive approaches to help patients understand their options.
Encourage patients to make informed choices and strengthen their confidence in advocating for themselves.
Help patients identify practical barriers, such as transportation, cost, language, or difficulty understanding a process, and explore possible next steps with them.
Follow up with patients as appropriate to ask whether they accessed a resource or need help understanding next steps.
Maintain professional, supportive relationships while respecting patients’ independence, privacy, and personal decisions.
Help patients feel welcomed, heard, and respected when seeking assistance.
Adapt communication to patients’ language, needs, and familiarity with health and social service systems.
Share patient feedback with a supervisor or appropriate team when recurring barriers or confusing processes affect access to support.
Partner with other staff as needed while keeping the role focused on direct patient support.
Complete brief and timely documentation of patient interactions, resources discussed, and follow-up needs in accordance with organizational policies.
Maintain confidentiality and follow applicable health center procedures.