Health & Community Navigator

McKesson•Irving, TX

2d•$56,300 - $75,000•Hybrid

About The Position

The Health & Community Navigator (HCN) is a trusted, non-clinical resource supporting McKesson associates at the Conroe, Texas, and Oklahoma City, Oklahoma, Distribution Centers. The role combines onsite support, virtual follow-up, and community engagement to help associates navigate health benefits, healthcare and social-service resources, and barriers that may affect health and well-being. The HCN builds relationships with associates, Distribution Center leaders, HR, internal partners, healthcare professionals, vendors, and community organizations. Through outreach, navigation, follow-up, health education, social support, and advocacy, the HCN helps associates understand available resources and take practical next steps. The role does not provide clinical care or replace HR, benefits, or healthcare professionals; it helps associates understand options, connect with appropriate resources, and follow through on identified needs. The position requires flexibility to support different Distribution Center shifts and regular travel between the assigned markets. Duties include individual support, group education, onsite engagement activities, resource navigation, community partnership development, and documenting activity and outcomes through approved reporting processes. It is a hybrid, field-based role with regular onsite work at both Distribution Centers, virtual follow-up, and local and regional community engagement.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Outlook, Excel, Word, Teams, and PowerPoint.
Ability to learn and consistently use approved case-management, scheduling, and reporting tools.
Exceptional written, verbal, interpersonal, and presentation skills, including professional communication with associates, Distribution Center leaders, providers, healthcare professionals, vendors, and community organizations.
Experience with community-based outreach, health education, health literacy, resource navigation, benefits education, partnership development, and follow-up.
Ability to build trust, maintain boundaries, protect confidentiality, work independently, and manage priorities across multiple locations.
Ability to perform computer-based work, move throughout Distribution Center environments, stand or walk during onsite engagement activities, transport reasonable event or educational materials, and travel between assigned locations.

Nice To Haves

Successful completion of an approved Community Health Worker training program and related certification; Community Health Worker certification is preferred.
Five or more years of relevant experience in community health, benefits or resource navigation, employee support, community outreach, social services, healthcare access, or a related field.
Bilingual communication skills relevant to the assigned markets.
Experience supporting Distribution Center, warehouse, frontline, or shift-based employee populations.

Responsibilities

Meet with associates onsite or virtually to understand non-clinical health, benefits, and social-resource needs; help them navigate available resources and support options; follow up, reinforce next steps, and help reduce access barriers.
Use plain-language and culturally responsive communication, maintain role boundaries, and refer clinical, HR, benefits, safety, or emergency matters to the appropriate professional or function.
Accurately document associate support, referrals, follow-up, and outcomes using approved tools and processes; protect confidentiality and handle information according to company requirements.
Deliver individual and group health-literacy education, benefits awareness, resource information, and preventive-health content.
Coordinate onsite activations, screenings, vendor events, awareness campaigns, and volunteer activities with Distribution Center leaders and internal partners.
Adapt engagement schedules and approaches for different shifts and workforce patterns; develop or use approved educational materials and promote resources through onsite, virtual, presentation, and approved communication channels.
Gather associate feedback and site insights to identify emerging needs and recommend practical improvements.
Partner with Distribution Center leadership, HR, benefits teams, healthcare professionals, internal programs, vendors, and community organizations.
Identify and maintain knowledge of local resources for healthcare access, food, housing, transportation, financial well-being, childcare, and other social drivers of health.
Coordinate community outreach, volunteer opportunities, education, and partnership activities; represent McKesson professionally with external partners and share community trends, resource gaps, and partnership opportunities with program stakeholders.
Maintain regular onsite support across both assigned Distribution Centers and provide virtual follow-up when appropriate; travel between Conroe and Oklahoma City and adjust hours to support business priorities, events, and multiple shifts.
Track engagements, referrals, education, activations, partnerships, follow-up, and outcomes; monitor activity and site trends to identify service gaps, recurring barriers, and improvement opportunities.
Manage assigned travel, materials, supplies, and event needs within approved guidelines; participate in team meetings, training, professional development, and continuous-improvement activities.