Community Health Care Navigator

Rising Ground, Inc.•New York, NY

23h•$0 - $58,000

About The Position

The Community Health Care Navigator identifies and screens Medicaid members and connects them to resources intended to improve their health and wellness. The role is part of the Social Care Network Initiative, which addresses health-related social needs across diverse communities. The navigator conducts outreach and standardized screenings, assesses eligibility for social care services, makes referrals, and supports members in accessing those services. The position also maintains accurate records, coordinates with healthcare providers and community organizations, and educates members about available resources. Work takes place in field, corporate office, and clinic settings, with work in person in New York City and travel to other Rising Ground sites if required. The position is based in Manhattan, with stated work locations in Brooklyn or the Bronx.

Requirements

High school diploma.
Previous experience working with Medicaid populations.
Strong understanding of the social determinants of health.
Compassionate, empathetic, and patient-centered approach.
Ability to handle sensitive information and maintain confidentiality.
Bilingual in English and Spanish.
Authorized to work in the United States.
Ability to work in person in New York City.
Ability to travel to other Rising Ground sites if required.

Nice To Haves

Bachelor’s degree.
Knowledge of the child welfare system.

Responsibilities

Engage Medicaid members in person and by phone and conduct standardized screenings for social needs related to housing, food insecurity, transportation, utilities, and other social determinants of health.
Assess member eligibility for social care services and refer members to community-based organizations and other local resources in New York City, with an emphasis on the Bronx.
Use a designated IT platform, such as FindHelp, to manage and track referrals.
Monitor referrals and follow up with members to confirm they connect with and use services; provide ongoing support and advocacy to help overcome barriers to care.
Maintain detailed and accurate records of member interactions, assessments, and referrals in line with program and regulatory requirements, and enter data into the designated electronic platform.
Coordinate care with an interdisciplinary team, including medical and behavioral health providers.
Build and maintain relationships with community-based organizations and other social service agencies in the Bronx.
Attend internal and external meetings and outreach events.
Educate members about social care screenings, available services, and how to access and manage resources; encourage members to participate actively in their care.
Perform other related duties as assigned by the supervisor.