Health Care Navigator

MISIDE•Detroit, MI

About The Position

The Health Care Navigator provides non-clinical assessment, case management, and care coordination for Veterans, connecting them to VA health benefits or community health care when they are not eligible for VA care. The role works closely with Veterans, primary care providers, interdisciplinary treatment teams, family members, and community partners to support Veterans’ preferences and personal health-related goals. The Navigator identifies barriers to care, assesses strengths and risks, helps Veterans access appropriate services, and supports shared decision-making and adherence to care plans. The position also provides health education, coordinates referrals and supportive services, maintains documentation, collaborates with VA and community providers, and contributes to improvements in organizational practices and policies. This is a full-time union position with compensation based on experience and qualifications.

Requirements

Bachelor’s degree in a social services field.
At least one year of experience in the examination, evaluation, and treatment of individuals with behavioral and/or physical health needs.
Valid driver’s license.
Access to a private vehicle for day-to-day job performance.

Nice To Haves

Master’s degree.

Responsibilities

Conduct non-clinical assessments and identify barriers to care, their causes and effects, strengths, limitations, risk factors, and available support services.
Help Veterans communicate their care preferences and personal health-related goals and facilitate shared decision-making.
Identify credible resources and support tailored to Veterans’ needs and preferences.
Collaborate with Veterans, families, significant others, and interdisciplinary treatment teams to contribute to care plans with measurable goals.
Monitor Veterans’ progress, maintain comprehensive documentation, and share relevant information with treatment team members.
Provide case management and care coordination across episodes of care and proactively coach Veterans to support treatment and outcomes.
Coordinate services to promote effective, efficient, and continuous care.
Serve as a liaison to VA and community health care programs and represent the program in contacts with agencies and the public.
Help coordinate supportive services, including housing, financial benefits, and transportation.
Coordinate referrals to VA, community health clinics, and other programs to help ensure access to care; collaborate with community providers to make use of VA and community resources.
Identify Veterans’ and families’ health education needs and provide education and materials appropriate to the Veteran’s health literacy level.
Provide ongoing education and identify VA and community resources that support disease prevention and self-care.
Collaborate and consult with other disciplines and team members to assess and address Veterans’ needs.
Follow ethical principles and applicable laws and agency policies concerning confidentiality, informed consent, critical incident reporting, HIPAA, and Duty to Warn.
Contribute to knowledge about health care navigation and the Veteran population and identify systemic barriers, communicating them to organizational leadership and collaborating on solutions.
Assist in developing specialty-program policies, procedures, and practice guidelines informed by research or best practices.
Develop relationships with community leaders, VA staff, and referral networks.
Provide subject matter expertise to staff and community providers on the specialty area of practice.