Health Navigator

Main Street Health•Sioux City, IA

1d•Onsite

About The Position

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. It partners with rural primary care doctors to support trust- and relationship-driven care, providing staff, technology, and processes to help clinics succeed in a value-based delivery model. The Health Navigator builds trusted relationships with patients and providers and handles patient-facing, administrative, and logistical tasks that allow doctors to focus on medical care. Navigators are employed by Main Street and work each day inside a partner clinic alongside clinic staff. They meet with and call patients, enter information into Main Street's systems, contact pharmacies about prescription refills, and help troubleshoot insurance coverage challenges. Main Street's management and training teams provide training and tools for the role.

Requirements

Be a self-starter comfortable working independently.
Enjoy meeting new people and developing relationships.
Bring a strong service mentality to work.
Care about the local community and want to see it thrive.
Be able to explain the importance of key activities that make patients healthier.
Be flexible and excited to tackle new challenges.
Enjoy solving problems and take initiative to solve them.
Be comfortable using data to inform decisions and activities.
Be excited to work in a fast-paced organization where change is the norm.
Learn and apply new information quickly.
Be familiar and comfortable with multiple software platforms.
Work a full-time 40-hour week, Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch.
Have an active, unencumbered driver's license.
Have a GED or high school diploma.

Responsibilities

Develop strong relationships with patients and assist them with their care.
Meet with patients during check-in and enter data into Main Street's software platform for reporting and tracking.
Call patients to schedule office visits or remind them to pick up medication.
Order and schedule procedures, tests, and screenings.
Identify and track progress on important gaps in patient care.
Record patient interactions and communicate with providers using electronic health records.
Educate patients about healthcare options, insurance benefits, and common medical conditions.
Help patients access community resources.
Coordinate follow-up care after patients have been discharged from the hospital.
Demonstrate compassion, adaptability, attention to detail, patience, and eagerness to collaborate with team members.