Health Navigator

Main Street Health•Wooster, OH

2h•Onsite

About The Position

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. It partners with rural primary care doctors and provides staff, technology, and processes to support value-based care. Health Navigators develop trusted relationships with patients and providers and handle patient-facing, administrative, and logistical tasks so doctors can focus on delivering high-quality medical care. Navigators are employed by Main Street and work inside partner clinics alongside clinic staff. They meet with and call patients, enter data into Main Street systems, contact pharmacies about prescription refills, and help troubleshoot insurance coverage challenges. Main Street provides training and tools for the role.

Requirements

Be a self-starter comfortable working independently.
Enjoy meeting new people and developing relationships.
Bring a strong service mentality to work.
Have an interest in helping the local community thrive.
Be able to explain the importance of activities that help patients become healthier.
Be flexible and willing to tackle new challenges.
Be resourceful and take initiative to solve problems.
Be comfortable using data to inform decisions and activities.
Be comfortable working in a fast-paced organization where change is the norm.
Learn and apply new information quickly.
Be familiar and comfortable with multiple software platforms.
Work a full-time 40-hour week, Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch.
Have an active, unencumbered driver's license.
Have a GED or high school diploma.

Responsibilities

Develop strong relationships with patients and assist them with their care.
Meet with patients during check-in and enter data into the Main Street software platform for reporting and tracking.
Call patients to schedule office visits or remind them to pick up medication.
Order and schedule procedures, tests, and screenings.
Identify and track progress on important gaps in patient care.
Maintain records of patient interactions and communicate with providers using electronic health records.
Educate patients about healthcare options, insurance benefits, and common medical conditions.
Help patients access community resources.
Help coordinate follow-up care after patients are discharged from the hospital.
Demonstrate compassion, adaptability, attention to detail, patience, and eagerness to collaborate with team members.