Health Navigator

Main Street Health•Kirksville, MO

2h•Onsite

About The Position

Main Street Health is a provider of value-based care serving rural America. It partners with rural primary care doctors and provides staff, technology, and processes to support value-based care. The Health Navigator builds trusted relationships with patients and providers and supports patient-facing, administrative, and logistical tasks so doctors can focus on delivering high-quality medical care. Navigators are employed by Main Street Health and work inside a partner clinic alongside clinic staff. Main Street’s management and training teams provide the training and tools needed for the role.

Requirements

Comfort working independently and taking initiative as a self-starter.
Enjoy meeting new people and developing relationships.
Strong service mentality.
Interest in supporting the success of the local community.
Ability to explain the importance of key activities that improve patients’ health.
Flexibility and enthusiasm for tackling new challenges.
Problem-solving skills and willingness to take initiative.
Comfort using data to inform decisions and activities.
Ability to work in a fast-paced organization where change is the norm.
Ability to learn and apply new information quickly.
Familiarity and comfort using multiple software platforms.
Active, unencumbered driver’s license.
GED or high school diploma.
Ability to work a full-time 40-hour week, Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch.

Responsibilities

Build relationships with patients and assist them with their care.
Meet with patients during check-in and enter data into Main Street’s software platform for reporting and tracking.
Call patients to schedule office visits or remind them to pick up medications.
Order and schedule procedures, tests, and screenings.
Identify and track progress on important gaps in patient care.
Maintain records of patient interactions and communicate with providers using electronic health records.
Educate patients about healthcare options, insurance benefits, and common medical conditions.
Help patients access community resources.
Coordinate follow-up care after patients are discharged from the hospital.
Demonstrate compassion, adaptability, attention to detail, patience, and eagerness to collaborate with team members.