Health Navigator

Main Street Health • Sioux City, IA

1d • Onsite

About The Position

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. It partners with rural primary care doctors, providing staff, technology, and processes to support value-based care and relationship-driven medicine.

Health Navigators build trusted relationships with patients and providers and handle patient-facing, administrative, and logistical work so doctors can focus on delivering high-quality medical care. Navigators are employed by Main Street and work inside a partner clinic alongside clinic staff. They meet and call patients, enter information into Main Street's systems, contact pharmacies about prescription refills, help resolve insurance coverage challenges, and perform other duties. Main Street provides training and tools for the role.

Requirements

• Be a self-starter who is comfortable working independently.
• Enjoy meeting new people and developing relationships.
• Bring a strong service mentality to the work.
• Care about the local community and its success.
• Be able to explain the importance of key activities that make patients healthier.
• Be flexible and willing to tackle new challenges.
• Enjoy solving problems and take initiative to solve them.
• Be comfortable using data to inform decisions and activities.
• Be comfortable working in a fast-paced organization where change is the norm.
• Learn and apply new information quickly.
• Be familiar and comfortable with multiple software platforms.
• Work a full-time 40-hour week, Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch.
• Have an active, unencumbered driver's license.
• Have a GED or high school diploma.

Responsibilities

• Develop strong relationships with patients and assist them with their care.
• Meet with patients during check-in and enter data into the Main Street software platform for reporting and tracking.
• Call patients to schedule office visits or remind them to pick up medication.
• Order and schedule procedures, tests, and screenings.
• Identify and track progress on important gaps in patient care.
• Maintain records of patient interactions and communicate with providers using electronic health records.
• Educate patients about healthcare options, insurance benefits, and common medical conditions.
• Help patients access community resources.
• Help coordinate follow-up care after patients are discharged from the hospital.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED