Health Navigator

Main Street Health•Kirksville, MO

1d•Onsite

About The Position

Main Street Health is a provider of value-based care focused on rural America. It partners with rural primary care doctors, supplying staff, technology, and processes to support value-based care delivery and relationship-driven care in rural communities. The Health Navigator builds trusted relationships with patients and providers and handles patient-facing, administrative, and logistical tasks so doctors can focus on providing medical care. Navigators are employed by Main Street and work inside a partner clinic alongside clinic staff. They meet and call patients, enter information into Main Street systems, contact pharmacies about prescription refills, and help resolve insurance coverage challenges. Main Street provides training and tools for the role. This is a full-time, 40-hour-per-week position, Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch. An active, unencumbered driver’s license and a GED or high school diploma are required.

Requirements

Active, unencumbered driver’s license.
GED or high school diploma.
Comfort working independently and taking initiative to solve problems.
Strong service orientation and ability to build relationships with patients and others.
Ability to explain the importance of activities that support patient health.
Flexibility, adaptability, patience, compassion, attention to detail, and willingness to collaborate.
Comfort using data to inform decisions and activities.
Ability to learn and apply new information quickly.
Familiarity and comfort with using multiple software platforms.
Availability to work a full-time 40-hour week, Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch.

Responsibilities

Develop strong relationships with patients and assist them with their care.
Meet with patients during check-in and enter information into Main Street’s software platform for reporting and tracking.
Call patients to schedule office visits or remind them to pick up medication.
Order and schedule procedures, tests, and screenings.
Identify and track progress on gaps in patient care.
Maintain records of patient interactions and communicate with providers using electronic health records.
Educate patients about healthcare options, insurance benefits, and common medical conditions.
Help patients access community resources.
Coordinate follow-up care after hospital discharge.
Contact pharmacies about prescription refills and help troubleshoot insurance coverage challenges.