Community Health Navigator

Reema Health•Puyallup, WA

About The Position

The Community Health Navigator conducts phone and in-person outreach to enroll members in Reema's care model, builds and manages a caseload of 80–120 members, and provides coverage for other Guides as needed. The role assesses members' needs, including social determinants of health, and develops member-centered care plans. Navigators build trusting relationships, help members understand and complete health activities, address barriers to care, coordinate referrals and appointments, and connect members with community and health resources. They may transport or accompany members when needed. The position requires independently organizing a remote caseload, meeting monthly goals and daily metrics, and engaging members through phone, text, email, and in-person visits. Navigators document work and keep care plans current in the Reema App, maintain professional boundaries and confidentiality, comply with HIPAA, and consult a multidisciplinary team on complex situations. They represent Reema Health and work independently and collaboratively in a fast-paced startup where responsibilities may evolve with business needs.

Requirements

Must be 18 years of age or older.
Available to work Monday–Friday during core business hours.
Strong verbal and written communication skills, including the ability to clearly describe problems and needs.
Comfort learning and troubleshooting new tools on mobile and desktop.
Self-motivated and able to remain productive managing a remote caseload without regular oversight.
Able to foster team connection in a remote environment and participate in occasional required in-person team meetings.
Comply with federal, state, and local patient confidentiality regulations and HIPAA.
Use technology-based tools and systems daily.
Able to lift and carry up to 25 lbs occasionally.
Offers are contingent upon passing a pre-employment drug screening and background check.

Nice To Haves

1+ years of direct experience with the population or community served, or equivalent.
Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field, or equivalent direct experience.
Experience with crisis planning, case management, and professional boundaries in community-based work.
Relationship-building skills, community resource knowledge, and health system navigation experience.
Comfort working as part of a multidisciplinary team.
For field-based work: valid driver's license, insurance, and reliable transportation.

Responsibilities

Conduct phone and in-person outreach and enroll members in Reema's care model.
Build a caseload through cold calling and manage 80–120 members, covering for other Guides during absences or workload spikes.
Assess member needs, including social determinants of health, and develop member-centered care plans.
Build trusting relationships and follow through with members in a timely and appropriate manner.
Help members understand the importance of health activities, address hesitation with empathy, and support completion.
Help members overcome barriers to care and make visible progress each month before the program ends.
Coordinate referrals and support appointment scheduling and attendance.
Independently organize and prioritize work to meet monthly goals and daily metrics.
Proactively engage members through phone, text, email, and in-person visits.
Connect members with community and health resources, including transporting or accompanying them when needed.
Maintain professional boundaries and confidentiality, and consult the multidisciplinary team on complex situations.
Thoroughly and promptly document member work in the Reema App, including keeping care plans current.
Comply with HIPAA and protected health information confidentiality standards.
Work independently and collaboratively in a fast-paced startup and adapt to frequent change.
Serve members with dignity and respect and build and maintain relationships with community resources.
Participate in occasional required in-person team meetings.