Community Support Navigator

High Point & SEMCOA • Hyannis, MA

7d • Onsite

About The Position

The Community Support Navigator provides community-based recovery support services to people transitioning back into their communities after addiction treatment or a Section 35 facility. The role delivers client-centered Community Support Program (CSP) and Community Support Program Justice Involvement (CSP-JI) services based on clients’ needs assessments and service plans. Support may include help with daily living skills, appointments, housing and court-related linkages, and connections to transportation, natural supports, peer support, and self-help services.

The position is part of Community Based Recovery Services (CBRS) in Hyannis and involves travel, with mileage reimbursement. The schedule is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m., with 24-hour on-call coverage in a program rotation. The listed pay rate is $28.20–$31.00 per hour, dependent on experience and education.

Requirements

• Bachelor’s degree in a behavioral-related field and two years of relevant work experience, or lived experience of homelessness, behavioral health conditions, and/or justice involvement.
• Valid driver’s license and ownership of a car.
• Ability to work collaboratively with people with substance use and mental health disorders and with clients from diverse legal, social, economic, ethnic, cultural, and racial backgrounds, as well as family members, insurance providers, and outside providers.
• Ability to maintain healthy boundaries.
• Knowledge of appropriate confidentiality policies and procedures.
• Good verbal and written communication skills.
• Knowledge of basic office skills, including use of a phone, fax machine, and copy machine, and filing.
• Knowledge of basic computer skills and software, including Microsoft Word and Excel.
• Ability to work independently without direct supervision while adhering to the program’s team approach.
• Certification in HPTC’s approved de-escalation program and CPR.
• Participation in annual TB screening.

Responsibilities

• Comply with federal regulations, HIPAA, 42 CFR Part 2, confidentiality requirements, applicable HPTC policies, and program procedures, including those related to ethics, boundaries, and role duties.
• Maintain the safety and security of clients and staff, and contact the Clinical Director promptly in the event of a crisis or emergency.
• Attend required trainings, staff meetings, and supervision meetings.
• Provide client-centered CSP and CSP-JI services as indicated in needs assessments and service plans, including support with 12-step meetings and linkages to medical and counseling appointments, court, and housing.
• Coordinate with regional HPTC outpatient units on client education, approach, and sign-ups for CSP/CSP-JI services in accordance with the Initiation policy.
• Assist members in improving daily living skills.
• Provide temporary transportation to essential medical and behavioral health appointments while clients transition to community-based transportation resources.
• Encourage and facilitate the use of natural supports, recovery-oriented peer support, and self-help services.
• Provide 24-hour on-call coverage in the program rotation.
• Use Motivational Interviewing in all client encounters.
• Maintain the required level of productivity and billable hours.
• Coordinate authorization requests with the administrative assistant.
• Collaborate with Mobile Crisis Intervention, state agencies, and outside providers.
• Complete and document needs assessments, service plans, encounter notes, service delivery reports, billing sheets, expense reports, and client progress forms accurately and within required timeframes.
• Develop community contacts and cooperative networks with community groups and agencies.
• Coordinate with legal departments and facilities to support and ensure quality care for clients.
• Cooperate with other health and social service agencies to increase CSP/CSP-JI services.
• Perform other duties as assigned by the Clinical Director.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability
• Discounted auto, home, and renters insurance through Rogers & Gray
• 403(b) retirement plan
• FSA and DSA
• PMLA
• Employee Assistance Program
• Bonuses and referral eligibility
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use toward CEUs
• Free meals at select programs when available
• Unmatched leave time; full-time employees can earn up to three weeks in their first year

What This Job Offers

• Job Type: Full-time