Community Outreach Navigator

Cabarrus Rowan Community Health Centers•Concord, NC

About The Position

The Community Outreach Navigator helps community residents access healthcare and health-impacting resources. The role supports providers and clinical support staff through integrated care management and community outreach, with activities focused on promoting, maintaining, and improving the health of patients and their families. Navigators use communication skills, Motivational Interviewing, and current knowledge of community resources to help overcome logistical barriers, improve care quality and continuity, and reduce care costs. The Navigator conducts community engagement and provides enrollment and application follow-up assistance for residents who lack access to healthcare or health insurance. The role also builds enrollment collaborations with local partner organizations and provides culturally and linguistically appropriate service. The position requires travel using a personal car, a current driver’s license, and access to reliable transportation.

Requirements

Excellent oral and written communication skills.
Ability to develop and nurture relationships with a diverse group of stakeholders.
Ability and willingness to travel using a personal car; current driver’s license and access to reliable transportation are required.
Knowledge of health and human services infrastructure, health insurance programs, and public coverage options.
Strong computer skills.
Ability to speak effectively before groups and actively engage the general public in outreach situations.
Bachelor’s degree in public health, health education, communications, or a related program; an equivalent combination of education and experience will be considered.
Experience: two years of related work preferred.
Certified Application Counselor, Medicaid Ambassador, and Community Health Worker Health Coach Certification are listed as optional.

Nice To Haves

Two years of related work experience.
Bilingual in English and Spanish.

Responsibilities

Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients and families.
Refer patients to community agencies and services as appropriate.
Collaborate with clinical personnel assigned to the same patient.
Assist uninsured children and adults with enrollment in subsidized, low-cost, and free health insurance programs, including completing applications, gathering documentation, and troubleshooting the enrollment process for Marketplace, Medicaid, and CHIP coverage.
Maintain a familiar presence at CRCHC service locations and conduct outreach in surrounding communities.
Maintain knowledge of and access to partner agency services to serve as a comprehensive resource for patients and consumers.
Attend and assist with annual or seasonal programming to extend agency outreach.
Protect consumer confidentiality and secure consumer data.
Ensure culturally and linguistically appropriate services.
Provide structured patient education about health coverage, conduct follow-up conversations, and offer renewal assistance to enrolled individuals.
Distribute outreach materials to patients, community members, partner organizations, and businesses to increase awareness of coverage options.
Develop, identify, and attend community events to promote coverage options and the organization’s mission and services.
Collaborate with local organizations to increase awareness of coverage options, encourage enrollment, and build referral linkages.
Maintain positive working relationships with coworkers, volunteers, and clients through professional behavior and communication.
Represent the organization professionally and positively in support of its core values and mission.
Complete required training and participate in ongoing conference calls, webinars, and other professional development opportunities.
Participate in quality improvement activities, including monitoring, measuring, analyzing, improving, or controlling program goals, objectives, or services.
Support regulatory, incentive, and certification requirements such as Meaningful Use, PCMH, and UDS through documentation and participation in initiatives and other assigned activities.
Perform other duties as assigned.