Community Outreach Navigator

Cabarrus Rowan Community Health Centers•Concord, NC

About The Position

The Community Outreach Navigator helps community residents access healthcare and health-impacting resources and supports providers and clinical support staff through integrated care management and community outreach. The role promotes, maintains, and improves the health of patients and their families. Navigators use Motivational Interviewing and maintain knowledge of community resources while working with community partners to address logistical barriers, improve care quality and continuity, and reduce care costs. The Navigator conducts community outreach and provides enrollment and application follow-up assistance to residents who lack access to healthcare or health insurance. The role includes helping uninsured children and adults apply for subsidized, low-cost, and free coverage through the health insurance marketplace, Medicaid, and CHIP, as well as building enrollment collaborations with local partner organizations. The position is based in McGill and reports to the Community Engagement Manager.

Requirements

Excellent oral and written communication skills.
Ability to develop and nurture relationships with a diverse group of stakeholders.
Ability to travel with a personal car; current driver’s license, access to reliable transportation, and willingness to travel when necessary.
Knowledge of health and human services infrastructure, health insurance programs, and public coverage options.
Strong computer skills.
Ability to speak effectively before groups and actively engage the general public in outreach situations.
Bachelor’s degree in public health, health education, communications, or a related program; an equivalent combination of education and experience will be considered.
Certification as a Certified Application Counselor, Medicaid Ambassador, and Community Health Worker.

Nice To Haves

Two years of related work experience preferred.
Bilingual in English and Spanish.
Health Coach Certification is optional.

Responsibilities

Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients and families.
Refer patients to community agencies for services as appropriate.
Collaborate with clinical personnel assigned to the same patient.
Assist uninsured children and adults with coverage enrollment, including applications, required documentation, and enrollment-process troubleshooting for marketplace, Medicaid, and CHIP programs.
Maintain a familiar presence at CRCHC service locations and conduct outreach in surrounding communities.
Maintain knowledge of and access to partner agency services to serve as a comprehensive resource for patients and consumers.
Attend and assist with annual or seasonal programming to extend agency outreach.
Protect consumer confidentiality and secure consumer data.
Ensure culturally and linguistically appropriate services.
Provide structured patient education on health coverage, conduct follow-up conversations, and offer renewal assistance.
Distribute outreach materials to patients, community members, partner organizations, and businesses to increase awareness of coverage options.
Develop, identify, and attend community events to promote coverage options and the organization’s mission and services.
Collaborate with local organizations to increase awareness of coverage options, encourage enrollment, and build referral linkages.
Foster positive relationships with coworkers, volunteers, and clients through professional behavior and communication.
Represent the organization professionally and positively in support of its core values and mission.
Complete required training and participate in ongoing conference calls, webinars, and other professional development activities.
Participate in quality improvement activities related to program goals, objectives, and services.
Support incentive, regulatory, and certification requirements such as Meaningful Use, PCMH, and UDS through documentation and participation in initiatives.
Perform other duties as assigned.