Housing Outreach Navigator

Copa Health • Phoenix, AZ

3d

About The Position

Copa Health is seeking a motivated Housing Outreach Navigator to provide outreach services across the valley and engage with vulnerable individuals experiencing homelessness who have a Serious Mental Illness (SMI) designation or are at risk of health concerns. The role connects individuals with health and wellness resources and housing services through outreach at parks, faith-based communities, libraries, nonprofit organizations, heat relief stations, freeway underpasses, and similar locations.

The position provides information about available services, helps people access benefits and essential documents, and connects individuals and families with behavioral health care, employment support, housing, shelter, financial assistance, and other community resources. The work takes place in unpredictable, fast-paced environments and may involve supporting people facing homelessness, legal challenges, mental health issues, or substance use issues.

Requirements

• High school diploma or GED.
• At least one year of experience as a Navigator or working with people experiencing homelessness.
• Knowledge of community resources available in Arizona.
• Must have an Arizona Department of Public Safety fingerprint clearance card or be eligible to receive one within eight weeks of hire. If a Good Cause Exception is required, it must be addressed before the hire date.
• Valid Arizona driver’s license, state-minimum insurance coverage, and ability to meet Copa Health’s driving requirements.
• Pre-employment criminal background and drug testing required.

Nice To Haves

• Peer Support Training certification, or willingness to obtain certification.
• Personal lived experience with homelessness, mental health challenges, substance use issues, and/or trauma.

Responsibilities

• Conduct outreach and navigation services in public locations, including parks, libraries, shelters, canals, faith-based communities, and areas near freeway underpasses.
• Provide information about available health, wellness, and prevention services to promote individual well-being.
• Assist individuals with applications and processes for benefits such as AHCCCS, SSI/SSDI, unemployment, and SNAP.
• Facilitate access to behavioral health services, employment support, housing resources, shelter options, and financial assistance.
• Help individuals obtain identification and vital documents, including photo IDs, Social Security cards, and birth certificates, and transportation aids such as bus passes.
• Link individuals and families to appropriate community-based resources and educate them on how to use those supports effectively.
• Navigate unpredictable and fast-paced environments while working with individuals facing homelessness, legal challenges, and/or mental health or substance use issues.

Benefits

• Competitive salary and comprehensive benefits package.
• Monthly tax-free contribution toward a selected medical plan through the ICHRA program, with guidance and support.
• Dental and vision coverage.
• Up to three weeks of PTO in the first year, plus an additional wellness day.
• Ten paid holidays annually.
• Wellness program, including access to mental health resources.
• Tuition reimbursement up to $3,000.
• 403(b) retirement plan with company match.
• Employee Assistance Program with free coaching and therapy sessions.
• Life insurance.
• Disability coverage.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED