Housing Navigator

Tri-County Action Program•Waite Park, MN

20h•Hybrid

About The Position

The Housing Navigator provides professional, courteous customer service to people experiencing homelessness and supports their enrollment in coordinated entry systems and movement from crisis response to stable housing across a four-county service area. This is a full-time position with a hybrid work arrangement involving both telecommuting and in-office environments, and requires travel throughout the service area. The role connects participants to coordinated entry and relevant services, conducts outreach and assessments, and helps participants find housing and address barriers to eligibility. It also involves maintaining accurate program documentation, keeping in contact with people on referral lists, coordinating transitions to new housing or service providers, and developing working relationships with community partners.

Requirements

Two years of post-secondary education and one year of human services-related experience, or an equivalent combination of three years of education and experience.
Awareness of economic and cultural issues facing clients.
Knowledge of community resources and barriers related to homelessness.
Excellent customer service, verbal and written communication, and organizational skills.
Proficiency in Microsoft Office Suite and agency software products.
Ability to build community and customer relationships.
Ability to work independently and as part of a team.
Ability to maintain confidentiality.
Ability to travel throughout the service area.

Nice To Haves

Bilingual in Spanish or Somali.

Responsibilities

Connect participants to coordinated entry and coordinate relevant services to support stable housing.
Conduct outreach and assessments, and explain navigation services.
Collect, review, verify, prepare, and maintain program documentation in a timely manner to determine eligibility.
Assist participants with housing searches and rental applications, addressing barriers to housing eligibility, and understanding lease requirements.
Maintain regular contact with people on the referral list and update data as appropriate.
Develop and maintain networks with community partners and maintain working knowledge of services available to homeless households.
Facilitate smooth transitions of participant services to new housing or service providers.