Housing Navigator

Tri-County Action Program Inc•Waite Park, MN

2d•$20 - $24•Hybrid

About The Position

The Housing Navigator provides professional, courteous customer service to people experiencing homelessness and supports their enrollment in coordinated entry systems and movement from crisis response to stable housing across a four-county service area. This full-time position connects participants with coordinated entry and relevant services, supports housing searches and applications, and coordinates transitions to stable housing and new service providers. The role uses a hybrid arrangement involving telecommuting and in-office work and requires travel throughout the service area.

Requirements

Two years of post-secondary education and one year of human-services-related experience, or an equivalent combination of three years of education and experience.
Awareness of economic and cultural issues facing clients.
Knowledge of community resources and barriers related to homelessness.
Excellent customer service, verbal and written communication, and organizational skills.
Proficiency in Microsoft Office Suite and agency software products.
Ability to build community and customer relationships.
Ability to work independently and as part of a team, and to maintain confidentiality.
Ability to travel throughout the service area.

Nice To Haves

Bilingual in Spanish or Somali.

Responsibilities

Connect participants to coordinated entry and coordinate relevant services to support stable housing.
Conduct outreach and assessments and explain navigation services.
Collect, review, verify, prepare, and maintain required program documentation in a timely manner to determine eligibility.
Assist participants with housing searches, housing and rental applications, barriers to housing eligibility, and lease requirements.
Maintain regular contact with people on the referral list and update data as appropriate.
Develop and maintain networks with community partners and maintain working knowledge of services available to homeless households.
Facilitate smooth transitions of participant services to new housing or service providers.