STEPS Community Navigator

University Area CDC•Tampa, FL

About The Position

In collaboration with UACDC’s STEPS for Success Program, the Community Navigator provides person-centered case management and service coordination to eligible participants and household members. The role partners with participants to develop, implement, and monitor individualized goal plans, strengthen financial stability, connect households with community resources, and coordinate wraparound services in accordance with UACDC case management practices and applicable funder requirements. The Navigator manages an assigned caseload, completes referrals, outreach, screening, eligibility assessment and intake, and maintains accurate participant records and required data in designated case management and reporting systems. The position coordinates referrals, concrete supports, financial education, budgeting, and other services while monitoring progress toward participant goals and program outcomes. It also supports community outreach and prepares reports and case summaries for management and external agencies. The role requires culturally responsive, respectful, strengths-based service; collaboration with participants, families, the STEPS team, UACDC departments, service providers, and community partners; and compliance with applicable grant, contract, eligibility, documentation, reporting, budget, and authorization requirements. No supervisory responsibilities are assigned. Occasional evening and weekend work may be required, and local travel for participant services, outreach, and community meetings is required.

Requirements

Bachelor’s degree in Human Services, Psychology, Sociology, Social Work, or a related field.
At least one year of relevant experience in case management, human services, family support, or community-based programming.
Ability to communicate effectively verbally and in writing.
Ability to apply case management and person-centered service coordination principles.
Ability to maintain accurate records and use technology to document services and report outcomes.
Ability to read, write, analyze, and interpret documents; respond professionally to sensitive inquiries or complaints; and communicate effectively in English.
Ability to perform basic calculations and interpret numerical information, including budgets, expenses, and program data.
Ability to identify and define problems, gather and analyze information, establish facts, draw sound conclusions, and interpret instructions and guidelines involving multiple variables.
Working knowledge of computers, data security, databases, online forms, internet navigation, and reporting systems.
Proficiency in Microsoft Office Suite and Outlook, with the ability to learn designated case management and data systems.
Ability to establish and maintain effective working relationships with team members, participants, community agencies, and external partners.
Strong verbal, written, interpersonal, organizational, time-management, documentation, and follow-through skills, with the ability to work independently.
Ability to coordinate services, review data for accuracy, monitor progress, and establish priorities.
Reliable transportation and willingness to travel locally for participant services, outreach, and community meetings.
CPR training; training provided.
First Aid training; training provided.
AED training; training provided.

Nice To Haves

Experience working with diverse communities.
Knowledge of local community resources.
Spanish proficiency.

Responsibilities

Provide person-centered case management and care coordination to an assigned caseload, helping participants identify priorities, set goals, and work toward measurable outcomes.
Respond to referrals and inquiries and complete outreach, screening, eligibility assessments, intake procedures, and required documentation in accordance with program and funder guidelines.
Enter accurate and timely progress notes, service activities, outcomes, follow-up details, and monitoring data into designated case management and reporting systems.
Maintain organized, current, and confidential participant records; document significant contacts and services; and review records for accuracy, completeness, and compliance.
Collaborate with participants to develop, implement, and regularly review individualized goal plans, including goals related to financial education, budgeting, employment, and housing stability.
Facilitate planning and wraparound meetings using person-centered and system-of-care principles, involving participants and families in decisions about goals and services.
Engage participants, household members, service providers, and community partners to coordinate formal and informal supports, referrals, and follow-up services.
Assess participant needs and coordinate individualized concrete supports in accordance with program guidelines, approved funding, documentation requirements, and authorization procedures.
Complete forms, assessments, surveys, and data collection activities for service documentation, funder reporting, quality assurance, and outcome measurement.
Collaborate with the STEPS team, UACDC departments, and external partners to coordinate services, address barriers, and support timely service delivery.
Provide culturally responsive, respectful, and strengths-based services that honor participants’ backgrounds, values, preferences, and circumstances.
Monitor participant progress and program targets, maintain accurate participant, caseload, service, and outcome records, and promptly correct data or documentation discrepancies.
Attend required staff meetings, professional development, and trainings assigned by the STEPS Program Manager or Director of Programs or required by funders.
Maintain knowledge of community resources and eligibility requirements, connect participants with appropriate services, and follow up on referrals as needed.
Participate in community outreach, presentations, enrollment activities, and partner events as needed; occasional evening and weekend work may be required.
Prepare accurate reports, case summaries, and records on participant progress, caseload status, service delivery, and other program activities for management and external agencies.
Follow applicable grant, contract, eligibility, service, documentation, and reporting requirements.
Follow program budget guidelines and approval procedures; submit complete documentation for participant assistance requests and do not commit program funds without authorization.
Perform other duties as assigned.